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What You’ll Contribute:
- Respond to Tier 1 inbound calls and emails for online banking access and troubleshooting.
- Identify cross-sell opportunities and conduct outbound calls to support deposit growth.
- Maintain accurate documentation and achieve performance metrics.
What Makes a Stand-Out Candidate:
- Progressive experience in a client-centric, high-volume remote role.
- Entrepreneurial self-starter with strong organization and communication skills.
- Banking and fintech acumen with tech-forward analytical thinking.
The Work Environment:
- Remote role within the United States; Eastern Standard Hours.
- Occasional U.S. travel for company events.
- Tobacco-free employer; sustained standing and sitting with occasional lifting up to 20 lbs.
Climate First Bank
Climate First Bank is a Florida Benefit Corporation and FDIC-insured commercial bank offering personal and business services with a focus on sustainability, including solar loans and ethical banking. As a Certified B Corporation and member of 1% for the Planet, the bank is mission-driven and committed to environmental and social justice, with a team of goal-setters and changemakers.