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Responsibilities:
- Handle inbound customer inquiries and provide timely, accurate solutions.
- Educate customers on using our platform and government grant programs.
- Escalate complex issues and follow up to ensure resolution.
Qualifications:
- Strong communication and interpersonal skills.
- Experience in customer service or a related field.
- Ability to work independently in a remote environment.
What We Offer:
- Competitive hourly pay and flexible remote work.
- Opportunity to make a meaningful impact on Canadian families.
- Supportive team culture with a focus on purpose-driven innovation.
Embark Student Corp.
Embark Student Corp. is a fintech company that helps Canadians achieve their education goals through an innovative digital platform for RESPs. Over the past 60 years, the company has reinvested over $60 million into scholarships and supported more than 850,000 students.