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Job Responsibilities:
- Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary channels.
- Log details of all support sessions and customer challenges in the ticketing system.
- Monitor and manage your own case workload and backlog, prioritizing and triaging as needed.
Qualifications:
- Minimum 2-3 years of experience using or supporting Back Office is a plus.
- 2-3 years of experience in Customer Support preferred.
- Accounting knowledge is ideal.
- Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred.
Work Environment:
- Remote position based in Toronto, ON.
- Full-time role with a focus on providing exceptional customer experience.
- Opportunity to work with diverse talent and celebrate individuality.
Lone Wolf
Lone Wolf simplifies real estate transactions by providing a digital lead-to-close experience for agents, brokers, and their consumers. With over 30 years in the industry, they value diverse talent and embrace individuality to enrich their organization.