Provide timely and effective responses to customer inquiries via phone, email, chat, and social media.
Review, investigate, and resolve customer issues to maintain high satisfaction.
Maintain accurate records of customer interactions and resolutions.
Chefman designs and sells kitchen appliances and smart cooking products. The company values customer satisfaction and fosters a collaborative team environment.
Spend approximately 95% of your time delivering exceptional customer service via phone, live chat, and email.
Apply problem-solving abilities to assist customers with software support for accounting, payroll, and tax-related inquiries.
Work independently for about 80% of the day while collaborating remotely with team members and attending meetings.
Patriot Software is a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, they foster a high-trust environment where ideas move quickly and quality matters.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Provide professional support for customer bookings, inquiries, and service requests.
Coordinate and track services from start to finish, maintaining accurate records.
Deliver excellent customer experiences and escalate complex issues as needed.
AmazingCo creates unique experiences like mystery picnics and weekend getaways, helping clients worldwide build lasting memories. The company values great service and teamwork, with a growing global staff dedicated to innovation and customer satisfaction.
Provide exceptional support to customers via phone, email, and chat, addressing inquiries about RESPs and our digital platform.
Resolve issues efficiently by troubleshooting problems and coordinating with internal teams to ensure customer satisfaction.
Maintain accurate records of customer interactions and contribute to improving processes and resources.
Embark Student Corp. is a fintech company that helps Canadians achieve their education goals through an innovative digital platform for RESPs. Over the past 60 years, the company has reinvested over $60 million into scholarships and supported more than 850,000 students.
Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
Proactively engage with customers to improve retention, satisfaction, and product usage.
Collaborate with internal teams to resolve customer needs and influence product improvements.
The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.
Act as the primary overnight contact for urgent situations involving international students and host families, providing crisis de-escalation and initial intervention.
Document incidents accurately, maintain detailed case notes, and coordinate with internal teams to escalate complex cases.
Support placement activities and perform administrative tasks such as data entry, file management, and system updates during overnight shifts.
This position is listed on behalf of a partner company, which manages all applications and next steps. They operate in the international student support space, matching students with host families and providing emergency support services. The company is mission-driven, with a focus on student well-being, and offers a fully remote overnight role with training and onboarding provided.
Conduct outbound sales calls and follow-ups with existing and prospective customers.
Analyze customer shipping history and identify opportunities to strengthen partnerships.
Address customer concerns related to billing, shipping, and service issues.
The company provides shipping solutions and focuses on customer growth and retention. It offers a supportive remote work environment with opportunities for professional development.
Assist customers by phone, email, and text with questions and service needs.
Provide knowledgeable, friendly support and guidance to resolve concerns.
Maintain customer records, follow up on requests, and support business goals.
The company specializes in customer support and client relations, helping customers with questions and service needs. It is a small organization that values professionalism, reliability, and a positive team environment.
Provide responsive patient support through phone and email, assisting users with platform access and technical questions.
Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently.
Identify recurring patient challenges and share insights with internal teams to support product improvements.
The company is a healthcare technology organization that provides innovative digital solutions to help patients access and understand their medical information. The culture is inclusive and collaborative, with a focus on employee well-being and patient impact.
Respond to customer inquiries via email and live chat with timely, professional communication.
Troubleshoot technical issues and become a product expert to educate customers on features.
Partner with cross-functional teams to improve processes and capture customer feedback.
WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.
Respond to customer inquiries via email, chat, and phone.
Resolve customer issues accurately and professionally.
Document customer interactions and maintain accurate records.
The company provides a service platform and is seeking a Customer Support Specialist to deliver exceptional customer service. The company offers a supportive team environment with career growth opportunities and competitive benefits.
Field incoming client communications via phone, chat, and online customer portal.
Train end users on how to best use PerfectServe’s phone, mobile, and web applications.
Own basic-to-advanced troubleshooting efforts related to message delivery and content issues.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and 30,000+ customers, with a mission to accelerate speed to care through optimized workflows.
Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed.
Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.
Provide expert technical support for financial software, troubleshooting issues via phone, chat, and email.
Guide customers on accounting best practices, including chart of accounts, financial reporting, and month-end closing.
Collaborate with internal teams to improve support processes and customer outcomes.
This company offers financial software solutions and customer support services. It is a technology-driven organization with a focus on customer success and a collaborative team culture.
Respond to customer cases via Salesforce and phone calls, ensuring stellar service and timely follow-ups.
Collaborate with AMA teams to solve customer challenges regarding membership, events, publications, and issues.
Maintain membership data, identify duplicates, and spot trends to quickly address and report issues.
The American Marketing Association is the leading global professional marketing association, providing community and resources for marketers at all levels. With 70 chapters and presence on 350 college campuses across North America, it fosters a vibrant marketing community and offers professional development, certifications, and scholarly journals.
Support accounts as the operational point of contact between customers and internal service delivery teams.
Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions.
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.