This is a temp-to-hire hourly role starting at 30 hours per week, increasing to 37.5 after 90 days.
You'll work fully remote but must reside in one of the specified US states.
You'll be part of a team redefining the AMA membership model and customer experience.

What You’ll Do:

Respond to customer cases and phone calls using Salesforce, capturing all interactions.
Complete customer-related tasks like entering users into other AMA platforms.
Track cases to ensure stellar service and prompt follow-ups.

What You Bring:

Excellent verbal and written communication skills.
At least 6-12 months of Salesforce CRM customer service experience.
2-3 years of direct customer problem-solving experience.

What You’ll Get:

A highly visible role working with key AMA partners and customers daily.
Fully remote opportunity with flexibility and work-life balance, including Flex Fridays.
Comprehensive benefits after conversion: medical, dental, vision, 403(b) match, life insurance, disability, parental leave, and paid volunteer time.

American Marketing Association

The American Marketing Association is the leading global professional marketing association, providing community and resources for marketers at all levels. With 70 chapters and presence on 350 college campuses across North America, it fosters a vibrant marketing community and offers professional development, certifications, and scholarly journals.

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