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Organizational Skills
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Attention To Detail
Role Responsibilities:
- Support accounts as the operational point of contact between customers and internal service delivery teams.
- Support building out dashboards compiling account health, service utilization, and operational metrics.
- Provide phone and email support to external customers.
Skills and Qualifications:
- Ability to recognize problems, gather information, and escalate to leadership when necessary.
- Internet savvy and computer literacy with proficiency in Microsoft Office applications.
- Strong customer support skills and clear communication.
Work Environment:
- Able/willing to work 8am-5pm Eastern Standard Time Zone (Monday-Friday).
- Able/willing to travel up to 15% annually.
- Remote or office location in the USA.
Global Healthcare Exchange
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.