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What You Will Do:
- Respond to customer questions through online chat and resolve common issues.
- Provide accurate information about orders, services, and locations.
- Escalate issues and document interactions in company systems.
What We Are Looking For:
- Previous customer service, chat support, or similar experience.
- Strong written English and communication skills.
- Ability to handle multiple conversations at once in a remote environment.
Nice to Have:
- Experience with CRM or customer support platforms.
- Food service, hospitality, or retail experience.
- Bilingual English/Spanish skills.
Bilgewater Group
We provide customer support services through online chat for our clients. We are committed to equal opportunity and seek team members who are patient, friendly, and customer-focused.