Provide fast, empathetic, and reliable customer support via chat and email.
Triage and escalate issues with structured repro steps and context to engineering.
Ensure SLA compliance and help absorb volume spikes during peak periods.
Beside is rebuilding the phone from the infrastructure up, making it carrier-grade and AI-native to understand and act on conversations. They operate with a written-first, public-first culture and are in a critical growth phase.
Respond to customer inquiries via email and live chat with timely, professional communication.
Troubleshoot technical issues and become a product expert to educate customers on features.
Partner with cross-functional teams to improve processes and capture customer feedback.
WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.
Act as the primary overnight contact for urgent situations involving international students and host families, providing crisis de-escalation and initial intervention.
Document incidents accurately, maintain detailed case notes, and coordinate with internal teams to escalate complex cases.
Support placement activities and perform administrative tasks such as data entry, file management, and system updates during overnight shifts.
This position is listed on behalf of a partner company, which manages all applications and next steps. They operate in the international student support space, matching students with host families and providing emergency support services. The company is mission-driven, with a focus on student well-being, and offers a fully remote overnight role with training and onboarding provided.
Support customers via voice and chat using Amazon Connect, delivering a positive experience through empathy and clear communication.
Resolve issues using AWS tools, accurately document interactions, and manage follow-ups in a fast-paced call center environment.
Collaborate with teammates, escalate complex issues as needed, and participate in ongoing training.
Encoura empowers students and institutions to create meaningful connections for informed decision-making. Since 1972, the company has evolved its products and services to support enrollment, research, marketing, student success, and advancement.
Serve as the primary point of contact for members by handling inbound phone calls and providing timely support via email and SMS.
Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce journey with empathy.
Navigate multiple systems, document interactions accurately, and collaborate with clinical, diagnostic, and operations teams to ensure seamless member experiences.
Lifeforce is a longevity medicine program that provides comprehensive diagnostics, clinical experts, health coaches, and personalized protocols to help people optimize their health. The company is a fast-paced, fully remote startup with a concierge-level customer experience culture.
Respond to customer inquiries via phone, email, and chat in a timely, efficient, and professional manner.
Troubleshoot customer issues, identify root causes, and provide effective solutions.
Guide customers on product usage, features, and best practices to enhance their experience.
WeSalute is a public benefit corporation that operates a two-sided marketplace connecting Brands and the WeSalute Community, providing benefits and exclusive offers. The company is expanding and seeks a compassionate customer support representative to join their team.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
You will escalate advanced queries to appropriate internal channels.
You will continuously improve your knowledge of Paddle products to grow in your role.
Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.
Respond to customer cases via Salesforce and phone calls, ensuring stellar service and timely follow-ups.
Collaborate with AMA teams to solve customer challenges regarding membership, events, publications, and issues.
Maintain membership data, identify duplicates, and spot trends to quickly address and report issues.
The American Marketing Association is the leading global professional marketing association, providing community and resources for marketers at all levels. With 70 chapters and presence on 350 college campuses across North America, it fosters a vibrant marketing community and offers professional development, certifications, and scholarly journals.
Own and resolve the most technically complex, high-priority, and enterprise-critical tickets via email and live screen share for EMEA/APAC customers.
Independently investigate and diagnose ambiguous technical issues, applying strong root-cause analysis to determine effective solutions.
Mentor and coach newer support agents on troubleshooting technique, tone, and prioritization while contributing to support documentation.
Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. The company has raised $40M in Series B funding, is doubling its team in 2026, and is headquartered in Seattle with a culture of humility, bias for action, and winning together.
Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.
Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
We are an education technology platform that connects the best teachers with students who need them. Backed by $15m in Series A funding, we have a collaborative and ambitious global team.
Serve as primary contact for parents and students via chat, email, WeChat, and phone.
Handle urgent or complex cases with strong ownership, ensuring full resolution.
Contribute to customer success initiatives and operational improvements.
Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. As a subsidiary of TAL Education Group, which serves over 6 million students weekly, it fosters a high-energy, high-ownership culture focused on student success.
Provide responsive patient support through phone and email, assisting users with platform access and technical questions.
Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently.
Identify recurring patient challenges and share insights with internal teams to support product improvements.
The company is a healthcare technology organization that provides innovative digital solutions to help patients access and understand their medical information. The culture is inclusive and collaborative, with a focus on employee well-being and patient impact.
Deliver consistently excellent customer care over chat, email, and video meetings while maintaining high CSAT scores.
Execute upsells and account expansions during support interactions to increase customer lifetime value and revenue.
Perform technical troubleshooting and data analysis to resolve complex issues independently before escalating.
Threecolts is the leading software suite for online & offline consumer brands, providing tools for revenue recovery, retail finance, multichannel operations, and pricing optimization. With over 500 employees globally and strong backing, the company is scaling fast across new markets and partner channels.
Respond promptly to customer inquiries via ticketing systems and written channels.
Guide customers through products, subscriptions, and order-related questions.
Build strong customer relationships through empathetic and solution-oriented support.
The company is a wellness-focused brand that provides products and services to customers. It operates as a remote-first startup with a young, collaborative team culture valuing ownership and continuous improvement.
Respond to and resolve customer queries via email, including refunds and cancellations.
Escalate advanced queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings.
Paddle offers digital product companies a completely different approach to payment infrastructure by acting as a Merchant of Record. The company is backed by top investors, serves over 6000 software sellers globally, and fosters a transparent, collaborative, and respectful culture.