Handle escalated customer contacts with empathy, professionalism, and sound judgment.
De-escalate challenging conversations while ensuring customers feel heard and supported.
Take full ownership of assigned cases through resolution or appropriate handoff.

Qualifications:

Proven customer service experience with strong focus on customer satisfaction.
Strong de-escalation, conflict-resolution, and problem-solving skills.
Exceptional soft skills including empathy, active listening, and professionalism.

Schedule & Training:

Remote position available only to Texas residents; schedule Monday–Friday 8:00 AM–2:30 PM Central.
Paid training at $10.00/hr for 8 weeks, then production pay of $13.50/hr with performance bonuses.
Must provide a dedicated Windows 11 PC with specific hardware and wired Ethernet connection.