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THE ROLE:
- Improve customer experience and drive retention.
- Guide students through their educational journey.
WHAT YOU'LL DO:
- Onboard new users and oversee the activation process.
- Own customer inquiries and resolve issues promptly.
- Generate revenue by collaborating with the sales team to support upsells.
WHO WE'RE LOOKING FOR:
- 2+ years of customer success/support experience in the UK or US market.
- C1/C2 English proficiency.
- Proven ability to manage multiple tasks in a remote setting.
WHY YOU'LL LOVE WORKING HERE:
- The chance to make a real impact: your work directly shapes the future of education.
- A fast-paced and high-growth environment where ideas move quickly.
- A collaborative, supportive culture with a global team.
MyEdSpace
We are an education technology platform that connects the best teachers with students who need them. Backed by $15m in Series A funding, we have a collaborative and ambitious global team.