Own the daily health of the support queue and enforce SLA targets.
Coach and develop a team of agents through structured QA and feedback cycles.
Collaborate with cross-functional teams to drive product readiness and escalation resolution.
First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. Over 3,000 agencies and 500,000 first responders use its platform, and it is FedRAMP High certified.
Lead and coach the Customer Success and Support team to drive customer success and expansion.
Manage technical evaluations, onboarding, and escalations to ensure customers get value from Tinybird.
Improve customer health processes and collaborate with Sales, Product, and Engineering to influence the roadmap.
Tinybird helps developers and data teams build real-time data products faster using SQL and APIs. They are a growing company used by developers worldwide and are expanding their team.
Lead and grow a customer support team of 4-9, fostering a culture where going above and beyond is the norm.
Own the customer experience by setting a relationship-first standard and modeling empathetic, human engagement.
Build scalable processes and playbooks that preserve the personal, relationship-driven service that sets the company apart.
ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.
Build the shift schedule and on-call rotation to ensure 24/7 coverage.
Own weekly quality audits and coach the team to maintain high standards.
Act as the escalation point for reps and protect trust between support tiers.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They are a corporate team focused on customer support, with a culture of hands-on leadership and accountability.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Handle live inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
Escalate complex cases to leadership with clear context while following brand voice guidelines and SOPs.
Meet performance targets for CSAT, response times, and resolution times, and participate in coaching sessions to improve call quality.
Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond, focusing on quality and transparency. The company is a growing international team currently with 3 live call representatives, aiming to expand to 12, and values output, accountability, and continuous learning.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.
Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow and succeed.
Build strong relationships with your own portfolio of customers, driving adoption, retention, and growth.
Spot challenges early, step in for complex conversations, and shape processes to improve customer outcomes.
We provide tailored, end-to-end SaaS solutions for the service economy, serving over 725,000 customers in home services, health services, and wellness industries. We are building an extraordinary company with a culture that values talented, energetic, and motivated people.
Lead onboarding and training for new agents to ensure readiness for live support.
Oversee shift performance, queue management, and escalation handling to meet SLAs.
Drive quality assurance through coaching, feedback, and performance improvements.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.
Lead and develop a team of team leaders managing a 50-strong remote customer service team, driving high performance under pressure.
Collaborate cross-departmentally with Customer Experience and QA teams to optimize processes and elevate customer experience.
Track key service metrics like Net Promoter Score (NPS) and customer satisfaction, while implementing improvement initiatives.
ParcelHero is one of the UK's biggest parcel delivery price comparison sites, serving consumers and businesses with over 5 million visitors yearly. The scaling, technology-focused business has 120 remote staff worldwide and is expanding into the US and Europe.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Lead daily operations of the customer support team during U.S. business hours, ensuring service excellence and performance metrics.
Coach and mentor support agents to improve independence, problem-solving, and customer communication skills.
Analyze operational data and provide insights to leadership for process improvements and scalability.
This partner company operates in the digital healthcare sector, delivering innovative solutions. It has a global, distributed team with a culture of ownership, collaboration, and continuous learning.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Handle high-profile, complex cases involving severe escalations, executive requests, and regulatory issues with minimal supervision.
Mentor and guide L6 specialists, set standards for service recovery excellence, and influence process improvements.
Conduct root cause investigations, leverage data to drive systemic improvements, and collaborate cross-functionally for win-win resolutions.
Airbnb is a global platform that connects hosts offering unique stays and experiences with guests, fostering authentic community connections. With over 5 million hosts and 2 billion guest arrivals, we are a mission-driven company committed to belonging and innovation, operating with a unified team dedicated to our core values.
Lead a growing team of Customer Experience Associates across multiple support channels, ensuring fast, high-quality, and consistent support.
Build operating rhythms, workflows, staffing practices, and coaching programs to scale a multi-channel support environment.
Use data to manage performance, identify customer pain points, and partner cross-functionally to drive improvements.
Benepass provides a customizable fintech platform for companies to administer employee benefits. The company has raised approximately $75 million in equity capital and is backed by leading investors, fostering an inclusive, remote-first culture.
Handle escalations with the goal of resolving within KPI and providing troubleshooting support.
Manage day-to-day performance of the Client Experience Specialist Team and conduct quarterly reviews.
Review procedures and client experience pathways for improvements and analyze client data.
Doneverse is one of the world’s fastest-growing providers of Digital Marketing Virtual Assistants, supporting entrepreneurs and businesses in the digital marketing space. They believe in fostering a culture of innovation, collaboration, and respect.
Ensure consistent and excellent customer experience across support teams.
Manage resources efficiently and produce service metrics to drive improvements.
Promote use of AI and collaborate with global teams on service initiatives.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, it is an agile, fast-growing company with a people-first culture.