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About the Role:
- This is a mid-level senior role focused on process improvement strategies, client retention, and referral strategies.
- The specialist works with the team to support resolution of escalations and disputes, driving new initiatives.
Key Responsibilities:
- Handle escalations (60%) with the goal of resolving within KPI and providing troubleshooting support.
- Manage day-to-day performance of the Client Experience Specialist Team and conduct quarterly performance reviews.
Qualifications:
- Minimum of 5 years of experience in a client-facing role or client experience management.
- Experience supervising others in a virtual setting and strong comprehension of client service practices.
Doneverse
Doneverse is one of the world’s fastest-growing providers of Digital Marketing Virtual Assistants, supporting entrepreneurs and businesses in the digital marketing space. They believe in fostering a culture of innovation, collaboration, and respect.