Source Job

• Manage the full client journey from discovery to integration, acting as the main point of contact for all concerns.
• Set success metrics, monitor performance, and lead regular check-ins to ensure progress and resolve issues.
• Build strong client relationships and collaborate with internal teams to ensure smooth execution and communication.

MultiplyMii is a staffing company that connects Philippine talent with US-based clients in the Home Service Industry, also offering CFO and accounting services. The company emphasizes continuous training and professional development, fostering a collaborative and client-focused culture.

• Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
• Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
• Collaborate with internal teams to share client insights and support broader business objectives.

Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.

• Lead a growing team of Customer Experience Associates across multiple support channels, ensuring fast, high-quality, and consistent support.
• Build operating rhythms, workflows, staffing practices, and coaching programs to scale a multi-channel support environment.
• Use data to manage performance, identify customer pain points, and partner cross-functionally to drive improvements.

Benepass provides a customizable fintech platform for companies to administer employee benefits. The company has raised approximately $75 million in equity capital and is backed by leading investors, fostering an inclusive, remote-first culture.

• Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
• Provide frequent coaching based on QA feedback, metrics, and ticket observations.
• Handle escalations, maintain coaching logs, and ensure schedule adherence.

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.

• Learn Solace systems, tools, and technology to deliver great support.
• Build strong relationships with clients and advocates to ensure they feel heard and understood.
• Resolve client and advocate inquiries via phone, email, and chat to their complete satisfaction.

Solace helps patients navigate the complex healthcare system by pairing them with expert advocates. We are a Series C startup (founded 2022) with a lean, mission-driven team growing quickly.

• You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
• You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
• You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.

ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.

• Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
• Collaborate with internal departments to achieve customer success and maintain productive software use.
• Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.

Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.

• Manage end-to-end client experience for a fast-growing podcast production service tailored to B2B providers.
• Build long-term client relationships, proactively resolve issues, and ensure satisfaction throughout the client lifecycle.
• Lead onboarding, create support materials, and collaborate cross-functionally to align deliverables with client goals.

Hire Hangar connects top talent with vetted employers offering competitive pay and real growth opportunities. They are a growing company focused on building long-term careers for their team members.

• Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
• Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
• Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.

LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.

• Lead proactive risk mitigation and quality governance to identify systemic issues before they escalate.
• Manage high-stakes escalations and incident response with a team of resolution specialists.
• Drive cross-functional root-cause analysis and process improvements to enhance customer experience.

Human Interest is a fintech company that provides retirement benefits for small and medium-sized businesses. It is a high-growth company backed by top investors, with a culture focused on customer obsession and long-term orientation.

• Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
• Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
• Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.

Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.

• Own the daily operations of Client Support, including queue health monitoring, QA reviews, and team standups.
• Coach and train team members to ensure high-quality support, while handling complex escalations and providing hands-on coverage as needed.
• Partner with the Client Support Manager on process improvements, weekly updates, and cross-functional operational planning.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by interpreting EHR data and making recommendations for revenue cycle teams. As a Smartian, you'll build technology that makes healthcare more accurate and sustainable, working with a small, mission-driven team.

• Supervise and lead a clinical team delivering virtual EAP mental health services, ensuring high-quality, timely care and operational performance.
• Monitor team caseloads and metrics, implement workflows, and drive performance to meet internal SLAs.
• Deliver case audit feedback, coaching, and clinical consultation to ensure adherence to quality standards.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. Their AI-native platform reaches over 170 million people worldwide, and they foster a collaborative, mission-driven culture.

• Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
• Build and maintain internal documentation and train teams on products and processes.
• Collaborate cross-functionally to improve products based on customer feedback.

Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention.
• Build and manage relationships with high-ticket customers, leading on-time implementations and ensuring seamless onboarding and integration.
• Act as a key liaison for customer feedback, translate business needs into actionable solutions, and collaborate cross-functionally to optimize customer success.

HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment where innovation thrives and people come first.

• Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support.
• Guide customers through complex workflows and coordinate between customers, design teams, and production partners.
• Manage a portfolio of accounts, identify growth opportunities, and proactively resolve issues.

The company is a partner organization that helps customers navigate custom product development journeys. They operate in a fully remote, global environment with a collaborative culture focused on customer success and innovation.

• Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
• Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
• Monitor workforce management metrics, handle escalations, and maintain operational efficiency.

The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.

• Manage inbound customer requests for custom jewelry pieces and serve as the primary point of contact for assigned accounts.
• Gather and clarify customer requirements, review submissions, and translate needs into actionable internal instructions.
• Coordinate with production, CAD, and operations teams to track order progress and ensure smooth execution from design to delivery.

Frontier is a subsidiary of Fresh Prints, a New York-based fully remote company that helps businesses grow cross-functional teams abroad. The company has over 380 employees and has placed over 800 hires across 50 US-based startups and high-growth companies.

• Actively manage escalated roadside assistance cases, providing real-time coaching and support to ensure service excellence.
• Monitor team performance metrics and intervene proactively to maintain service flow and resolution timelines.
• Partner with operations leadership to identify trends, drive improvements, and model a customer-first mindset.

HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. As a remote-first company, they are a community of diverse and passionate individuals who believe in the strength of inclusivity and collaboration.

• Resolve escalated customer cases through advanced troubleshooting and cross-functional coordination.
• Serve as the primary escalation point and mentor for Tier 1 support agents.
• Identify systemic issues and collaborate with teams to improve customer experience and workflows.

Scout Motors is reviving the iconic Scout vehicle by developing electric and hybrid SUVs and trucks. The company fosters an inclusive, entrepreneurial culture and is building a new team from the ground up.