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Serve as the main guest contact for 108+ Smoky Mountain vacation rental cabins during assigned hours. Handle guest messages and calls across text, email, Airbnb, and VRBO. Coordinate after-hours maintenance with local vendors and log all interactions for smooth handoffs.
Customer Service
Communication
Problem Solving
Hospitality
Plan, build, and manage paid advertising campaigns across Meta and Google Ads. Continuously monitor, test, and optimize campaigns to improve performance and ROAS. Analyze campaign data and provide clear, actionable performance reports.
Meta Ads
Google Ads
Data Analysis
A/B Testing
Budget Management
Build and maintain frontend applications using React 19 and Next.js App Router. Develop dashboards and data-heavy interfaces with modern React architecture. Integrate AI-powered workflows and LLM functionality into production apps.
React
Next.js
TypeScript
Tailwind CSS
Independently own and resolve tickets across a broad modern IT stack in a fast-paced MSP environment. Administer Microsoft 365, Azure/Entra, endpoint security, networking, and backup/DR for multiple client tenants. Serve as a senior escalation point, providing mentorship and technical guidance to junior support staff.
Microsoft 365
SentinelOne