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Responsibilities:
- Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
- Resolve complex customer and agent issues, including managing escalations.
- Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.
Qualifications:
- 6+ years of experience in a customer service role.
- Strong understanding of life insurance customer issues, operational processes, and relevant regulations.
- Proficient with Customer Relationship Management (CRM) systems.
Benefits:
- Competitive salary and equity based on role.
- Flexible paid time off and parental leave programs.
- 100% paid-premium option for medical, dental, and vision insurance.
Bestow
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.