Build and maintain strong customer relationships through regular engagement and communication.
Drive account growth through renewals, upselling, and cross-selling while negotiating pricing and closing agreements.
Collaborate with internal teams to ensure customer satisfaction and monitor account health against defined targets.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity. We are an equal opportunity workplace committed to diversity, with offices in the US, UK, Europe, and India.
Answer customer messages by email, chat, and phone quickly and kindly.
Solve common questions yourself and pass complex issues to the right team with clear notes.
Handle urgent problems fast and keep customers updated until resolved.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They help companies get high-quality support across roles like executive assistance, admin support, customer support, and more.
Own a book of ~40-50 SMB accounts from kickoff through renewal, driving adoption and retention.
Lead customer onboarding end-to-end with a 30-day implementation timeline, configuring marketplace listings and integrations.
Serve as first responder for all inbound customer questions, triaging issues and facilitating renewals.
Suger helps revenue teams sell more effectively by simplifying workflows for buying and selling through cloud marketplaces. The company has ~300 customers, including enterprises like Snowflake and Workday, and a team of ~60 people with hubs in SF and Vancouver.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Manage client inquiries, process orders, and resolve operational issues to deliver an exceptional customer experience.
Perform order entry, modifications, and account updates using Shopify and internal systems while meeting SLAs.
Handle inbound support tickets, emails, and live chat, prioritizing issues based on business impact and urgency.
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.
Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
Process order updates, modifications, replacements, credits, refunds, and account changes.
Partner closely with Operations, Logistics, Fulfillment, and other internal teams to resolve issues.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and operational success.
Act as the primary point of contact for customers from enquiry through delivery, ensuring a premium concierge experience.
Coordinate logistics for high-value orders, including tracking shipments and resolving issues.
Engage warm leads and follow up on abandoned carts to drive conversions.
Assist World is a staffing agency that recruits talent for premium lifestyle brands. They operate 100% remotely and emphasize a high-performance, structured environment with no trackers.
You'll be the first point of contact for ZayZoon customers, providing support via in-app chat and email.
You'll troubleshoot complex inquiries end-to-end and escalate when needed, ensuring nothing falls through the cracks.
You'll bring the customer perspective to internal teams, sharing patterns and insights that shape product improvements.
ZayZoon is a financial empowerment platform that helps businesses improve employee financial wellness through earned wage access. The company is a rapidly growing Series B startup with a fully remote, supportive culture.
Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
Proactively identify recurring issues and contribute to process improvements and knowledge management.
They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.
Manage long-tail customer accounts and ensure messaging compliance across channels.
Track metrics, respond to inquiries, and proactively resolve issues for community customers.
Leverage AI tools daily to automate workflows, surface insights, and optimize account management.
Telnyx builds a private, global, multi-cloud IP network and intuitive APIs to transform global connectivity. They are a financially stable, profitable company that fosters continuous learning and growth for their team.
Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
Connect product adoption to meaningful business value, not just usage metrics.
Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.
1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.
As a Customer Service Specialist, you manage the end-to-end commercial lifecycle to ensure groundbreaking technologies reach customers and distributors worldwide with precision and speed.
You process inbound orders in ERP and CRM systems, validate accuracy against pricing and terms, and manage modifications, cancellations, and backlogs.
You coordinate with sales, finance, and operations to resolve pricing discrepancies, credit holds, and product availability issues while maintaining customer data and supporting onboarding.
10x Genomics accelerates the understanding of biology by enabling scientists to advance research in areas like cancer, immunology, and neuroscience. The company fosters an inclusive and dynamic environment where teams are empowered to follow their passions and perform at their best.
Handle inbound customer support concerns via phone and email in a timely and professional manner.
Assist users with login and password related issues and support resident account concerns.
Document cases clearly in the ticketing platform and escalate complex issues when needed.
We develop a complex software platform used in residential communities. We are a growing company that values warm, human support and offers a remote work environment.
Own critical early customer moments to build trust and drive retention.
Proactively anticipate and resolve friction with high judgment and autonomy.
Define Concierge standards and playbooks as a founding team member.
Quince is a direct-to-consumer brand offering high-quality essentials at low prices through sustainable, just-in-time manufacturing. The company is a rapidly scaling tech disruptor with a mission to democratize luxury and a culture focused on innovation and excellence.
Proactively drive new product attachment and build strong relationships across largest and most strategic customers in Thailand.
Advocate for the customer internally, focusing on a positive experience and identifying growth opportunities.
Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and drive adoption with Enterprise customers.
Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack. Trusted by Fortune 500 companies and high-growth AI leaders, Datadog fosters an inclusive culture and offers opportunities to join Community Guilds and continuous professional development.
Support business clients through high-volume email, live chat, and ticket management platforms, resolving issues and meeting SLA standards.
Process order updates, account changes, and coordinate resolutions for delivery issues while maintaining accurate customer records.
Collaborate with Operations, Logistics, and other teams to escalate and resolve complex cases, ensuring positive outcomes.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing North American company that prioritizes customer experience and operational success.
Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
Build and maintain internal documentation and train teams on products and processes.
Collaborate cross-functionally to improve products based on customer feedback.
Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Call and check lead times for items directly with factories, ensuring accurate and timely information is relayed to the sales team and customers.
Obtain order updates and track shipments, providing valuable customers with timely and precise tracking information.
Assist in entering orders into the system, ensuring accuracy and efficiency in the order processing phase.
The company helps customers save time and money when purchasing commercial kitchen equipment and supplies by providing a customer-centric shopping experience and leveraging industry buying power. They have 1,200 new customers each week and are growing, with a team-oriented and friendly culture.