Customer Success & Logistics Coordinator

Key Responsibilities:

• Become the primary point of contact for customers from initial enquiry through successful delivery.
• Deliver exceptional customer support via phone, email, and live chat.
• Build trust through proactive communication, regular follow-ups, and genuine relationship building.

What We're Looking For:

• An outstanding verbal communicator who builds rapport effortlessly.
• Naturally curious and motivated to deeply understand the products, customers, and business.
• Comfortable discussing premium, high-value purchases with confidence and professionalism.

Performance Incentives:

• Performance-based incentives for converting warm enquiries and reactivating abandoned carts.
• Opportunities to improve conversion rates while maintaining a customer-first approach.

Growth Opportunity:

• Become an integral part of a growing premium brand with room to expand into Customer Success, Operations, Sales, and Business Development.
• Direct influence on customer satisfaction and revenue growth.