You will own critical early customer moments, ensuring seamless experiences that build trust and drive retention.
You will anticipate and resolve friction proactively, guiding customers with clarity and confidence.

Key Responsibilities:

Deliver polished, thoughtful interactions reflecting Quince's standards across every touchpoint.
Partner cross-functionally with Product, Operations, Logistics, and Marketing to improve the end-to-end experience.
Identify patterns and root causes, translating customer signals into actionable improvements.

Qualifications:

4+ years in customer experience, hospitality, or account management roles.
Demonstrated ability to operate with strong judgment in ambiguous, high-impact situations.
Exceptional written and verbal communication skills with attention to tone and detail.

Why Quince:

Be part of a mission-driven team reshaping retail with a focus on sustainability and accessibility.
Work alongside talented colleagues on meaningful challenges in a rapidly scaling environment.
Competitive compensation and equity opportunities.

Quince

Quince is a direct-to-consumer brand offering high-quality essentials at low prices through sustainable, just-in-time manufacturing. The company is a rapidly scaling tech disruptor with a mission to democratize luxury and a culture focused on innovation and excellence.

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