Quince

As a CX AI Workflow Specialist, you will play a critical role in enhancing the effectiveness and consistency of Quince’s CX AI initiatives. You’ll lead quality assurance initiatives, design and maintain Agent Operating Procedures (AOPs), and partner with cross-functional teams to build and refine AI-enabled support workflows. This role sits at the intersection of CX, systems thinking, and AI tooling.

In this role, you will lead vendor relationships and sourcing strategy for our North America based furniture categories, especially Made-to-Order (MTO) upholstery products. You will drive vendor onboarding and development, quality adherence, cost negotiations, and operational excellence across our U.S., Canadian, and Mexican partners.

As an Account Executive at Quince, you will be responsible for developing, managing, and growing a portfolio of enterprise merchandise clients across industries including Finance, Legal, Sports, Media, and Entertainment. This role requires a proactive and strategic approach to business development, relationship management , and ability to operate in a fast-paced dynamic start up environment . Commission is uncapped, and top performers are rewarded accordingly.

As Project Manager, Corporate Gifting, you will be responsible for supporting up to 3 Account Executives during the sales process by managing order-to-delivery for their clients. Your primary goals are to leverage your deep understanding of Quince to support your Account Executives and to deliver an excellent customer experience. Your roles and responsibilities are subject to change as we optimize our sales process.

The Manager, US Customer Service is a natural leader passionate about delivering exceptional customer experiences and building high-performing teams. This position involves leading a team of US-based Retention Specialists, driving team performance, collaborating cross-functionally, and elevating the customer journey. This is a remote position.