Quince

As a CX AI Workflow Specialist, you will play a critical role in enhancing the effectiveness and consistency of Quince’s CX AI initiatives. You’ll lead quality assurance initiatives, design and maintain Agent Operating Procedures (AOPs), and partner with cross-functional teams to build and refine AI-enabled support workflows. This role sits at the intersection of CX, systems thinking, and AI tooling—and is ideal for someone who thrives in dynamic, fast-evolving environments.

As a Customer Experience Specialist, you are the face of Quince, turning challenging customer issues into "wow" moments, seamlessly managing multiple conversations at once, often handling phone calls, chats, and emails concurrently. You'll embody our mission by providing a fair & transparent experience with an empathetic approach, inspiring confidence in every customer interaction.

Blend sharp performance marketing instincts with refined creative taste, crafting briefs, messaging, and ad concepts that both convert and elevate the brand. Thrive in a fast-paced DTC environment, turning insights into high-impact creative across social channels, and bring the vision to shape a best-in-class program at one of the fastest-growing luxury essentials brands.

Manage and mentor a team of creative strategists, graphic designers, and video editors, providing guidance and support for team growth. Collaborate on creative strategies that drive brand awareness and revenue growth across various digital platforms. You will Serve as the Marketing liaison with GM, Merch, Inventory, and Sourcing for assigned pods and ensure marketing efforts lead to success.