Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Handle customer inquiries via phone, email, SMS, and live chat to determine needs and resolve issues.
Maximize sales through clienteling, virtual styling, and empathetic customer service.
Encourage customers to sign up for rewards and engage across social media platforms.
Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living, creating a world that's inviting and intentional. They are committed to building a diverse and inclusive workplace where varied voices and viewpoints pave the way.
Develop deep product fluency and serve as the internal expert on how the platform behaves in real-world customer use cases.
Own structured issue triage by creating clear bug reports and routing them with priority and context to the engineering team.
Support customer delivery through implementation tasks, workflow guidance, training preparation, and lightweight troubleshooting.
FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.
Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.
Own retention for a book of high-value Meal Program accounts, focusing on protecting GMV and reducing preventable churn.
Build strong, trusted relationships with customer admins and key stakeholders to ensure ongoing value and a smooth experience.
Proactively monitor churn signals, create retention plans, and partner cross-functionally to improve customer experience.
ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage food needs and order from over 125,000 restaurants nationwide. The company values work/life harmony and offers a collaborative, high-performing environment with engaged and passionate colleagues.
Envision, design, and create prototypes of positive customer interactions using journey maps and ideation.
Research emerging experience trends and collaborate on pre-project vision and value statements.
Lead implementation efforts, document customer interactions, and champion the voice of the customer.
Navitus is a pharmacy benefit manager (PBM) alternative committed to removing cost from the drug supply chain to make medications more affordable. The company celebrates diversity, fosters creativity, encourages growth, and values excellent service.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Identify friction across the customer journey and translate it into measurable CX programs.
Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
Build and scale cross-functional programs with clear owners, metrics, and business impact.
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.
Define and lead the Customer Experience strategy across customers and partners.
Drive retention, LTV, and customer engagement through strategic initiatives.
Build a company-wide Customer Experience operating model and drive organizational transformation.
Social Discovery Group (SDG) is a global social discovery company that solves loneliness and isolation through virtual intimacy platforms. With over 1000 professionals worldwide, SDG is a two-time Great Place to Work winner and focuses on creating globally impactful social discovery products.
Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers.
Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions.
Understand every customer’s goals and priorities, and translate them into strategic recommendations that drive retention, product adoption, and overall satisfaction.
Brightwheel is the largest, fastest growing, and most loved platform in early education, trusted by millions of educators and families every day. The company is a three-time Cloud 100 company, backed by top investors, and has a distributed team with remote employees across every US time zone.
Own the customer relationship from post-sale through renewal and expansion, serving as the primary point of accountability for customer engagement, health, and value realization.
Lead renewal motions directly, including early conversations, value narrative development, commercial negotiation, and retention discussions.
Identify expansion opportunities tied to real customer needs, including new teams, use cases, and broader platform adoption.
Appcues is building the future of customer lifecycle engagement. As a remote-first company with a global team, they offer transparency, collaboration, and meaningful ownership, with a fast-paced culture and commitment to excellent customer experience.
Manage client inquiries, process orders, and resolve operational issues to deliver an exceptional customer experience.
Perform order entry, modifications, and account updates using Shopify and internal systems while meeting SLAs.
Handle inbound support tickets, emails, and live chat, prioritizing issues based on business impact and urgency.
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.
Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
Collaborate with internal teams to resolve issues and follow company service standards.
Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.
Drive a customer-centric operating model by using Voice of Customer insights to reduce effort and improve experience.
Analyze and interpret VoC data to identify friction areas and translate insights into actionable improvements.
Collaborate cross-functionally to redesign processes and systems to align with customer needs.
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. With over 30,000 employees worldwide, Adobe fosters a culture of innovation and inclusion where all employees are empowered to make an impact.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Serve as a central contributor across customer support, AI quality assurance, and data analytics.
Collaborate with Product, Development, Content, and Success teams to ensure quality control and use tools like Tableau and Claude.
Drive actionable insights through data and support district clients with onboarding and technical assistance.
Coursemojo is an ed-tech company that has developed a curriculum-aligned, AI-powered assistant teacher named Mojo to support educators in differentiating instruction for diverse learners. It is a fast-paced, entrepreneurial team committed to equitable and transparent compensation.
ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.
Ensure timely, efficient peer review of all submissions and resolve escalated queries from vendors and colleagues.
Troubleshoot persistent manuscript or system issues, providing expertise and recommending workflow improvements.
Contribute to operations projects and serve as daily liaison with vendor representatives, monitoring performance against KPIs.
PLOS is a catalyst in open science, publishing research to enable learning and reuse of scientific knowledge. The company is supported by a highly skilled global in-house team and values diversity and inclusion.
Manage client lifecycle across enterprise accounts with a focus on retention and churn reduction.
Realize value by helping clients measure ROI and align with their internal success metrics.
Lead strategic client meetings and coordinate cross-functional teams to ensure unified value delivery.
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with billions of consumers through user-generated content. Founded in 2005, we are headquartered in Austin, Texas with offices globally and have been recognized as a Great Place to Work in multiple countries.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.