Own critical early customer moments to build trust and drive retention.
Proactively anticipate and resolve friction with high judgment and autonomy.
Define Concierge standards and playbooks as a founding team member.
Quince is a direct-to-consumer brand offering high-quality essentials at low prices through sustainable, just-in-time manufacturing. The company is a rapidly scaling tech disruptor with a mission to democratize luxury and a culture focused on innovation and excellence.
Identify friction across the customer journey and translate it into measurable CX programs.
Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
Build and scale cross-functional programs with clear owners, metrics, and business impact.
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.
Establish and document scalable support processes, workflows, and SLAs.
Define, track, and report on key support metrics like first response time, resolution time, and CSAT.
Lead and develop a team of Customer Support Technicians while handling complex escalations.
Casechek is on a mission to innovate the implant supply chain and bring greater transparency to the cost of patient care. We are a small, growing company automating workflows for vendor-supported surgical procedures.
Analyse key CX metrics (CSAT, complaints) to identify trends and root causes.
Deep dive into customer journeys to find improvement opportunities and track action plans.
Provide clear, actionable insights and recommendations to product, operations, and leadership teams.
Monzo is on a mission to make money work for everyone by replacing traditional banking with modern, accessible financial products. They offer a range of personal and business bank accounts, credit cards, savings, investments, and pension services, and are known for their award-winning customer service and vibrant coral cards.
Envision, design, and create prototypes of positive customer interactions using journey maps and ideation.
Research emerging experience trends and collaborate on pre-project vision and value statements.
Lead implementation efforts, document customer interactions, and champion the voice of the customer.
Navitus is a pharmacy benefit manager (PBM) alternative committed to removing cost from the drug supply chain to make medications more affordable. The company celebrates diversity, fosters creativity, encourages growth, and values excellent service.
Define the CX product vision and strategy, from AI-powered resolution to agent tooling.
Build and lead a team of PMs to reduce cost-to-serve while improving satisfaction.
Own the AI resolution layer, proactive engagement, and feedback loops connecting support to product.
Headway is building a new mental healthcare system by automating insurance admin for providers. With over $325M in funding and 75,000+ providers across all 50 states, it is a Series D company focused on scaling access to therapy.
Own the CX Business Operations roadmap and drive operational initiatives to support Client Success, Product Support, Consulting, and Professional Services.
Lead the CX team's data strategy and oversee Power BI dashboards across the customer lifecycle.
Serve as the primary business partner to Salesforce, managing configuration needs and coordinating cross-functional launches.
Nextech is a leader in specialty healthcare technology solutions. The company is committed to hiring and retaining talent through competitive pay, a generous bonus structure, great healthcare, and many other benefits.
Develop deep product fluency and serve as the internal expert on how the platform behaves in real-world customer use cases.
Own structured issue triage by creating clear bug reports and routing them with priority and context to the engineering team.
Support customer delivery through implementation tasks, workflow guidance, training preparation, and lightweight troubleshooting.
FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.
Lead service delivery managers and teams to align execution with customer needs and long-term service transformation goals.
Define and advance the future-state operating model, translating strategy into roadmaps and measurable improvements in customer experience and efficiency.
Build performance discipline with KPI frameworks, dashboards, and operating reviews to manage workload, capacity, and service risks.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems, creating products for sports venues and businesses worldwide. They offer meaningful work, flexible opportunities, competitive compensation, and benefits in a team-oriented culture.
Drive measurable improvements in efficiency, customer experience, and cost-to-serve across Global Services functions including Service Coordination, Remote Technical Support, On-Site Technical Support, and Parts & Materials.
Establish and enforce operating norms, manage KPI and SLA frameworks, and use Lean/CI tools to reduce waste and improve service delivery workflows.
Partner with service leaders, business units, and IT to align operating models and ensure service operations are supported by effective systems, data, and governance.
Daktronics designs, engineers, manufactures, and supports digital LED display technology and audio systems for professional, college, and high school sports venues, businesses, and public spaces. The company offers competitive compensation and meaningful benefits in a culture that values learning, growth, and teamwork.
Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.
Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.
Lead end-to-end program management of key strategic initiatives across the Customer Excellence organization.
Facilitate cross-functional alignment and executive communications to ensure initiative visibility and accountability.
Establish and continuously improve PMO standards, tools, and processes to optimize execution across the CE portfolio.
Smartsheet is a tech company that empowers teams to manage projects, automate workflows, and build solutions using no-code tools. With over 20 years of history, they foster a culture of innovation and inclusivity, and are now focusing on integrating AI agents to enhance collaboration.
ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.
Lead and develop a team of Tier 2 Customer Support Specialists through coaching, training, and performance management.
Monitor team performance against CSAT, response times, and QA scores, using data to drive improvement.
Serve as a bridge between frontline support realities and leadership, translating strategic goals into actionable plans.
Spectora is the leading SaaS property inspection platform that helps inspectors build and scale successful businesses. With a decade-long track record, the company touches about half of all property sales in the US and fosters a high-energy, humorous culture with a team that values growth and both IQ and EQ.
Serve as a strategic leader and trusted advisor, managing client relationships and driving process improvements to exceed client expectations.
Collaborate cross-functionally with Operations, Quality, Training, Sales, Client Services, and Implementation teams to enhance service delivery and resolve issues.
Analyze service trends, lead proactive client meetings, and use data insights to optimize performance and communication.
bswift is a leading benefits administration company that provides cloud-based technology and services to simplify employee benefits for thousands of companies nationwide. The company employs a collaborative, inclusive team and has been recognized as one of Chicago's and the Nation's Best and Brightest Companies to Work For, fostering a culture of excellence, accountability, and superior service.
Design and prototype AI-powered customer experience touchpoints, including agentic workflows and intelligent chatbots.
Map and analyze the full customer journey across Actian’s digital ecosystem to identify gaps and improve self-service.
Develop CX design artifacts such as journey maps, service blueprints, and wireframes to drive cross-functional execution.
Actian provides data management and analytics solutions, including classic databases, agentic AI solutions, and modern SaaS products. The company fosters a culture of innovation and customer-centricity, with a focus on delivering cohesive digital experiences.
Design and manage digital engagement initiatives like in-app messaging and lifecycle communications to support customer onboarding and retention.
Analyze user behavior and product usage data to identify trends and recommend improvements to digital touchpoints.
Collaborate with cross-functional teams such as product management and customer success to align digital experiences with business objectives.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 organizations, including 84% of the Fortune 500, and fosters an inclusive culture promoting diversity and innovation.
Drive collaboration and coordination with cross-functional teams including programmers, engineers, and management.
Conduct root cause analyses, track progress, and deliver detailed status reports with KPIs.
Audit call and email communications to assess quality and compile feedback for improvement.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Define and lead the Customer Experience strategy across customers and partners.
Drive retention, LTV, and customer engagement through strategic initiatives.
Build a company-wide Customer Experience operating model and drive organizational transformation.
Social Discovery Group (SDG) is a global social discovery company that solves loneliness and isolation through virtual intimacy platforms. With over 1000 professionals worldwide, SDG is a two-time Great Place to Work winner and focuses on creating globally impactful social discovery products.