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US Unlimited PTO 24w maternity 24w paternity

  • Lead end-to-end program management of key strategic initiatives across the Customer Excellence organization.
  • Facilitate cross-functional alignment and executive communications to ensure initiative visibility and accountability.
  • Establish and continuously improve PMO standards, tools, and processes to optimize execution across the CE portfolio.

Program Management Customer Success Cross-functional Collaboration Project Management Tools Executive Communication

20 jobs similar to Principal Customer Excellence Transformation Manager

Jobs ranked by similarity.

US

  • Own and drive the PMO for digital transformation projects, developing organizational standards and improving delivery capabilities.
  • Lead change management strategy across the organization, including stakeholder assessment and adoption measurement.
  • Manage cross-functional project teams and budgets to ensure timely delivery, adoption, and fiscal accountability.

Tides is a nonprofit and philanthropic organization advancing social justice by shifting power to communities of color and other historically marginalized groups. As a mid-sized organization, we collaborate with movement leaders, nonprofits, donors, and foundations, centering equity and justice in all we do.

Global

  • Own end-to-end delivery of strategic initiatives across a portfolio of university partners, turning goals into actionable plans with defined metrics and owners.
  • Manage concurrent implementations at the program level, tracking overall health across workstreams and proactively addressing ripple effects.
  • Coordinate cross-functionally with internal teams, manage risk and resourcing, and hold partners and teams accountable while maintaining strong relationships.

Stellic builds a platform that transforms the student experience, helping them make decisions about degree plans and career paths. It is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell and Columbia, supporting over 1 million students across 7 countries.

India Unlimited PTO

  • Identify friction across the customer journey and translate it into measurable CX programs.
  • Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
  • Build and scale cross-functional programs with clear owners, metrics, and business impact.

Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.

US Unlimited PTO

  • Drive the Strategic Advisory Board's end-to-end management, including recruitment, governance, and executive engagement.
  • Lead complex cross-functional programs like the World Works Initiative with disciplined delivery and stakeholder alignment.
  • Oversee ServiceNow.org's event portfolio, ensuring cohesive execution and measurable business outcomes.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. They are building an AI-native culture with a focus on technology and talent.

Canada

  • Lead complex, cross-functional enterprise software programs, focusing on platform initiatives in partnership with Product Management and Engineering.
  • Build and drive end-to-end execution plans, manage timelines, dependencies, risks, and trade-offs across internal and external workstreams.
  • Communicate programs clearly to executive and cross-functional audiences, providing structured status reporting and driving accountability through influence.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide, they have won several Top Employer awards and are committed to diversity, equity, and inclusion.

Europe

  • Lead end-to-end project delivery for new contracts, customer onboarding, and renewals, ensuring cross-functional alignment.
  • Own customer and group analytics, including performance dashboards and KPI reporting, to support data-driven decisions.
  • Drive pricing governance and implementation management to ensure seamless customer experiences and operational excellence.

Avantor is a leading global provider of mission-critical products and services to customers in biopharma, healthcare, education & government, and advanced technologies industries. With a global team of over 14,000 associates, we serve more than 225,000 customer locations in over 180 countries, fostering a diverse and inclusive culture.

  • Lead strategic initiatives end-to-end, owning CEG transformation workstreams from problem framing through execution, including commercial model, delivery model, operating model, or renewals transformation.
  • Shape CEG strategy by translating ambiguous executive direction into structured options with clear tradeoffs, building analytical models, and developing narratives for SVP and C-level audiences.
  • Drive cross-functional alignment and build for scale by designing frameworks, playbooks, and operating cadences that productize how CEG runs transformation.

ServiceNow is a global market leader providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.

Global

  • Serve as a trusted operational partner to the CEO, managing priorities, executing projects, and improving business processes across multiple businesses.
  • Coordinate executive operations, project management, research, and process improvement to ensure key initiatives move forward efficiently.
  • Utilize strong business judgment and exceptional organization to drive work independently in a fast-moving, dynamic environment.

Top Shelf Collective is a family of locally owned businesses based in Jackson Hole, Wyoming, operating a diverse portfolio including retail, hospitality, and specialty services. Led by entrepreneur Stephan Abrams, the organization is focused on customer service, community involvement, and operational excellence with a growing team.

Americas Unlimited PTO 16w maternity 16w paternity

  • Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
  • Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
  • Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.

Customer.io provides a platform for automated messaging and customer communication, helping teams send smarter, relevant messages using real-time behavioral data. With over 9,000 customers, the company values clarity, influence without authority, and bias for momentum.

United States

  • Serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives.
  • Own and manage integrated workback plans, UAT programs, and phased rollouts with cross-functional teams.
  • Coordinate readiness activities, stakeholder communication, and executive reporting to ensure successful program delivery.

Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams. They are headquartered in Bellevue, Washington, with a strong presence across the U.S., and their team is bold, smart, agile, and fun.

6w PTO

  • Provide comprehensive executive support and strategic program management to senior leadership in a fast-paced, remote-first environment.
  • Coordinate cross-functional initiatives, track strategic programs, and ensure accountability across Sales, Marketing, Finance, Product, and People Operations.
  • Leverage AI, automation, and productivity tools to streamline workflows and improve team effectiveness.

Our partner is a global customer-facing organization that leverages AI and automation to drive operational excellence. They offer a fully remote work environment with a collaborative, transparent, and innovation-driven culture, focusing on professional growth and cutting-edge productivity tools.

US

  • Lead end-to-end delivery of complex projects across cross-functional teams, developing clear plans and milestones aligned with business objectives.
  • Drive execution in both waterfall and Agile environments, utilizing Azure DevOps for backlog management and work tracking.
  • Serve as central coordination point between project teams, leadership, and stakeholders, communicating progress and risks clearly.

BRMi is a technology consulting firm delivering digital solutions and project management services. The company supports enterprise and government clients with a focus on agile and waterfall delivery, fostering a collaborative culture.

Europe

  • Act as the main client point of contact, building trusted partnerships and ensuring satisfaction with project outcomes
  • Lead end-to-end delivery of digital projects, ensuring scope, timeline, budget, and quality targets are met
  • Coordinate delivery across onshore and nearshore/offshore teams, managing dependencies and risks effectively

Bridgenext is a digital consulting services leader that helps clients innovate with intention by creating digital products, experiences, and solutions around real people needs. They offer a flexible and inclusive work culture with global consulting and delivery teams focused on digital product engineering, automation, data engineering, and infrastructure modernization.

United States

  • Serve as a strategic partner to the CEO and senior leadership team, leading high-priority initiatives and complex cross-functional projects.
  • Translate ambiguous problems into structured workplans, analyses, and recommendations, driving work from concept through execution.
  • Own the operating rhythm of executive leadership and build scalable systems to track priorities, decisions, and progress.

ILO Group is a women-owned education strategy and policy firm that supports school districts and states in executing high-priority initiatives. The team works alongside educators, experts, and government partners, and also powers partnerships including Women Leading Ed and The Forum for Educational Leadership.

US

  • Own project tracking and milestone management for active M&A integrations, including cross-functional coordination and executive status reporting.
  • Build and maintain executive-grade status updates, decision trackers, and project dashboards for portfolio visibility.
  • Coordinate with People, Finance, Legal, IT, and GTM teams to surface dependencies and drive resolution on open items.

Dragos is the market leader in ICS/OT cybersecurity, providing technology, threat intelligence, and services to protect industrial organizations. It operates with a remote-first culture across North America, Europe, the Middle East, and APAC, embodying values of authenticity, transparency, and trust.

US

  • Lead Enterprise Reporting Transformation Program.
  • Establish and own reporting on the status and progress of enterprise transformation initiatives.
  • Drive alignment across delivery, product, technology, and customer success teams.

HealthEdge provides SaaS solutions for healthcare payers. They are committed to workforce diversity and actively encourage all qualified persons to seek employment with them.

US

  • Lead the organization’s most complex, high-visibility strategic programs across business, technology, operations, and external partners.
  • Drive alignment, governance, execution, risk management, and delivery of initiatives critical to organizational success.
  • Operate with significant autonomy in a highly matrixed environment to deliver successful outcomes for major media facility construction and relocation initiatives.

NBCUniversal is a leading media and entertainment company creating world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast Corporation, they foster an inclusive culture and a talented workforce to serve diverse communities worldwide.

US

  • Own end-to-end client deployment execution from kickoff through go-live and post-launch transition.
  • Develop and lead integrated Deployment and Change Management plans aligned to client business needs.
  • Serve as the primary client-facing deployment owner during onboarding, building trusted relationships quickly.

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We combined with GfK in 2023 and operate in 100+ markets, covering more than 90% of the world’s population.

US Unlimited PTO

  • Lead enterprise-wide transformation initiatives focusing on governance, operating model design, portfolio management, and organizational effectiveness.
  • Partner with executive stakeholders to define transformation goals, success metrics, and implementation roadmaps.
  • Design and implement portfolio governance and prioritization frameworks to improve strategic alignment and decision-making.

Our partner is a consulting-driven organization that helps enterprises bridge strategy and execution through transformation programs. They foster an inclusive, collaborative, and high-performance culture with a focus on professional development.

$75,000–$90,000/yr
US Unlimited PTO

  • Draft project charters, build and maintain detailed project plans, manage milestones and dependencies, and drive teams through to completion.
  • Analyze existing processes for bottlenecks and inefficiencies, then design and implement solutions that reduce cycle times and sharpen operational performance across the organization.
  • Develop and maintain SOPs, process flowcharts, and diagrams — partnering with functional SMEs to ensure documentation stays accurate, current, and usable in practice.

Personify Health created a personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together. Their team is on a mission to empower people to lead healthier lives with data-driven solutions that reduce costs while actually improving health outcomes.