Identify friction across the customer journey and translate it into measurable CX programs.
Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
Build and scale cross-functional programs with clear owners, metrics, and business impact.
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.
Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.
Customer.io provides a platform for automated messaging and customer communication, helping teams send smarter, relevant messages using real-time behavioral data. With over 9,000 customers, the company values clarity, influence without authority, and bias for momentum.
Drive the execution and alignment of enterprise initiatives.
Design governance frameworks and mitigate financial risks.
Ensure global operational changes achieve long-term adoption and tangible business value.
Testlio provides a fully managed crowdsourced testing platform, powered by their proprietary intelligence technology - LeoAI Engine™, which integrates expert, on-demand testers directly into your release process. As a female-founded company, half of their team identifies as female, and they are proud of their inclusive, purpose-driven culture where people genuinely enjoy collaborating.
Own the end-to-end implementation lifecycle for partner programs from requirements gathering through launch.
Work closely with Engineering, Product, Design, and Customer Success Managers to coordinate delivery.
Serve as the primary day-to-day partner contact during implementation projects and track project health proactively.
Sure provides innovative insurance programs that real customers interact with every day. The company is a growing SaaS platform environment working with top brands and carriers.
Serve as the primary point of contact for new customers throughout the onboarding phase, building trust and keeping momentum.
Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams.
Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines.
Airship helps the world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform designed with non-technical, growth-focused teams in mind. Airship has flexible work options and values diversity and inclusion.
Own the end-to-end implementation lifecycle for customer deployments.
Coordinate across internal teams and customer stakeholder groups.
Identify, document, and escalate implementation risks proactively.
Teramind provides insider risk management and data loss prevention solutions. They have been fully remote since 2014 with diverse, global teams and value new ideas and talent incubation.
Lead global enterprise customer deployment projects end to end, from kickoff through implementation completion and handoff to Customer Success.
Manage program plans, BRDs, SOWs, and third-party partner relationships, ensuring on-time and on-budget delivery.
Partner with Sales, CS, R&D, and other teams to align on objectives, mitigate risks, and drive retention and expansion outcomes.
Sayari provides the judgment infrastructure for trustworthy AI in economic security and commercial risk, resolving over 11.7 billion primary-source records from 250+ jurisdictions. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv, it serves thousands of professionals across 35+ countries, including U.S. Customs and Border Protection and Fortune 500 enterprises.
Own end-to-end delivery of strategic initiatives across a portfolio of university partners, turning goals into actionable plans with defined metrics and owners.
Manage concurrent implementations at the program level, tracking overall health across workstreams and proactively addressing ripple effects.
Coordinate cross-functionally with internal teams, manage risk and resourcing, and hold partners and teams accountable while maintaining strong relationships.
Stellic builds a platform that transforms the student experience, helping them make decisions about degree plans and career paths. It is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell and Columbia, supporting over 1 million students across 7 countries.
Own end-to-end delivery across Engineering, AI, and Product teams, driving sprint planning and roadmap execution.
Partner with cross-functional teams to align priorities, manage dependencies, and ensure critical information flows effectively.
Serve as the central source of truth for delivery status, providing executive-ready updates on risks and progress.
Blooming Health is on a mission to transform social care with an AI-powered platform that identifies social needs, drives outreach in 55+ languages, and coordinates referrals. The platform supports over 1,000 community organizations across the US, helping millions of members access care.
Lead end-to-end delivery of complex customer programs, including multi-site and multi-product deployments.
Serve as the primary customer-facing program leader, guiding clients through technical and operational challenges.
Manage high-complexity engagements, navigate ambiguity, and ensure consistent delivery against scope and schedule.
Phaidra builds AI-powered control systems for the industrial sector, using reinforcement learning to optimize operations. The company is 100% remote with a global team and emphasizes transparency, collaboration, operational excellence, ownership, and empathy.
Lead large, cross-functional programs focused on resolving service issues.
Translate data insights into business recommendations for senior leaders.
Manage the full lifecycle of programs, including risk remediation and communication.
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Own end-to-end client deployment execution from kickoff through go-live and post-launch transition.
Develop and lead integrated Deployment and Change Management plans aligned to client business needs.
Serve as the primary client-facing deployment owner during onboarding, building trusted relationships quickly.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We combined with GfK in 2023 and operate in 100+ markets, covering more than 90% of the world’s population.
Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Lead complex, cross-functional programs with high business impact.
Partner with senior leaders to translate strategy into actionable programs.
Establish and monitor key performance indicators to measure program success.
CSAA Insurance Group, a AAA insurer, provides personal lines property and casualty insurance. With over 3,800 employees, they focus on innovation and human-centered solutions, fostering a collaborative culture where employees' strengths are valued and ideas drive impact.
Lead and manage the end-to-end implementation of mid-market to enterprise sized clients.
Create and maintain project plans, ensuring all tasks are completed within the defined timelines.
Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.
Garner transforms the healthcare economy by delivering affordable, high-quality care. They partner with employers to redesign healthcare benefits using clear incentives and data-driven insights, and are one of the fastest-growing healthcare technology companies in the country.
Lead multiple concurrent software implementation programs and strategic initiatives.
Coordinate cross-functional teams across engineering, product, and operations.
Identify risks, dependencies, and blockers early and proactively drive resolution.
Grant Street Group is an innovative company that supports government agencies and financial institutions through specialized SaaS solutions. They focus on tax collection, electronic payments, and bond auctions. Their work environment is meaningful, complex, and highly collaborative.
Provide comprehensive executive support and strategic program management to senior leadership in a fast-paced, remote-first environment.
Coordinate cross-functional initiatives, track strategic programs, and ensure accountability across Sales, Marketing, Finance, Product, and People Operations.
Leverage AI, automation, and productivity tools to streamline workflows and improve team effectiveness.
Our partner is a global customer-facing organization that leverages AI and automation to drive operational excellence. They offer a fully remote work environment with a collaborative, transparent, and innovation-driven culture, focusing on professional growth and cutting-edge productivity tools.
Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.
Oversee strategic customers throughout their implementation journeys.
Partner with account executives and solution engineering to scope and price services.
Project manage implementation programs for our largest customers.
AcuityMD is a software and data platform accelerating access to medical technologies. Backed by Benchmark, Redpoint, and Ajax Health, the company helps MedTech companies improve patient care.