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Role Purpose:
- Drive customer-centric, quality-focused operating model using VoC insights.
- Reduce customer effort and improve experience.
- Act as voice of customer within operations.
Key Responsibilities:
- Collect, analyze, interpret VoC insights (DSAT, repeats, blocking issues, cancellations).
- Identify top customer problems and translate into actionable improvements.
- Redesign processes to simplify journeys and reduce effort.
Role Prerequisites:
- Strong data-driven approach with ability to analyze complex datasets.
- 2+ years experience in CX, operations, or process improvement.
- Understanding of Lean, Six Sigma, and process mapping methodologies.
Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. With over 30,000 employees worldwide, Adobe fosters a culture of innovation and inclusion where all employees are empowered to make an impact.