Serve as a strategic leader and trusted advisor, managing client relationships and driving process improvements to exceed client expectations.
Collaborate cross-functionally with Operations, Quality, Training, Sales, Client Services, and Implementation teams to enhance service delivery and resolve issues.
Analyze service trends, lead proactive client meetings, and use data insights to optimize performance and communication.
Lead and coach a high-performing team of Account Managers to drive client retention and growth.
Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.
Design and implement client success plans tailored to individual clients, including challenges, goals, and objectives.
Serve as the main point of contact for clients, addressing concerns and ensuring smooth communication.
Provide detailed reporting to clients on service usage and effectiveness, identifying opportunities for improvement.
NRI provides managed solutions and recommendations to improve current solutions. They foster a highly collaborative, results-oriented, dynamic, and extremely positive environment where employees can challenge their skills and work with large, sophisticated, and progressive clients.
Lead, coach, and develop a team of client specialists to drive performance and client satisfaction.
Champion excellent client experience and build loyalty through strategic resolutions.
Analyze data and present performance updates to leadership.
The company specializes in debt settlement services. The culture emphasizes professionalism, empowerment, and continuous improvement, with a team of client specialists.
Lead a team of Account Managers to drive customer satisfaction and increase Pacvue adoption.
Analyze client data to uncover insights and recommend solutions using Pacvue's platform.
Partner with Sales, Customer Success, Product, and Marketing to advocate for client needs.
Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces. They empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology, fostering an inclusive global community.
Ensure efficient processes and implement best practices.
Develop and execute project growth initiatives and lead a high-performing team.
Enhance systems to build, maintain, and grow client relationships.
Thrive is a digital marketing agency that supports growth for North American companies. They have built expertise across performance marketing, brand marketing, digital design, and data, managing over $5 billion USD in advertising spend.
Build strong client relationships by understanding their goals and guiding gifting initiatives from concept to execution.
Consistently meet or exceed revenue and margin goals while managing a diverse portfolio of clients.
Serve as the primary liaison between clients and internal teams to ensure smooth communication and project success.
Brilliant is an innovative branded products and corporate gifting company that curates, produces, and distributes memorable branded merchandise and custom products. With a focus on creativity and technology, the company serves top brands and supports thousands of personalized gifting experiences annually.
Lead process improvement initiatives to increase compliance, efficiency, and quality assurance.
Manage projects, gather requirements, build timelines, and drive completion of improvement initiatives.
Create and maintain client- and member-facing marketing materials.
VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. They have over 1,600 passionate professionals across nearly every U.S. state, and they operate as One Team, united by a bold mission and a spirit of innovation.
Own end-to-end client deployment execution from kickoff through go-live and post-launch transition.
Develop and lead integrated Deployment and Change Management plans aligned to client business needs.
Serve as the primary client-facing deployment owner during onboarding, building trusted relationships quickly.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We combined with GfK in 2023 and operate in 100+ markets, covering more than 90% of the world’s population.
Manage sales cycles from discovery to close, conducting sales calls to articulate Toptal's value proposition.
Deliver a customer-centric experience by building rapport, researching clients, and staying on top of industry trends.
Collaborate with team members using Zoom and Slack to handle high-volume inbound inquiries.
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
Engage with customers through regular calls, business reviews, and daily needs to build long-term strategic partnerships.
Monitor adoption metrics, create success plans, and manage escalations to ensure customers utilize the full Axon platform.
Develop deep product knowledge and share industry best practices to help customers achieve operational goals.
Axon is a technology company focused on public safety, providing devices and cloud software to protect life. They aim to be a force for good with a fast-paced and meaningful work culture.
Manage sales and relationships for complex accounts within the RIA and Regional Bank channels.
Serve as a consultant to clients, providing recommendations on T. Rowe Price strategies and solutions.
Promote the distribution of TRPIS/TRPA investment management strategies across multiple solutions.
T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on–now, and over the long term. The company fosters a collaborative culture that respects and values differences, employing associates who share a spirit of generosity.
Build and maintain strong client relationships and support account growth in pharmaceutical marketing.
Serve as the conduit between clients and delivery team, collaborating with project management for successful campaign execution.
Understand client business and disease areas to develop strategic marketing plans and identify scope gaps.
P10 is a remote-only agency that challenges traditional agency models by focusing on change and passion. They bring together a diverse team of seasoned professionals to deliver exceptional value for clients, with a palpable passion felt from the first conversation.
Responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership.
Focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication.
Acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations. With over 24 years of experience, they leverage their unified E360 RCM™ intelligent automation platform to improve financial sustainability. EnableComp is a multi-year recipient the Top Workplaces award.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Onboard corporate clients by managing account setup, configuring structures, and ensuring smooth launches.
Act as primary client relationship orchestrator, driving cross-functional collaboration and contract renewals.
Identify upsell opportunities and provide consultative solutions to maximize account growth.
Sharebite is a food ordering platform for companies to feed employees while fighting food insecurity through meal donations. The company has donated over 15 million meals and has been recognized by Inc. Magazine, Fast Company, and Inc 5000.
Define and evolve the Client Success service model for a portfolio-based segment.
Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.
Independently manage a minimum of fifty accounts, anticipate client needs, and drive retention and identify opportunities for up-sell.
Build strong relationships with primary client contacts and ensure day-to-day needs are met.
Prepare and conduct regular plan reviews with clients and partner with producer to define agendas and coordinate required materials.
Newfront is a team of risk and reward advisors providing industry leading services and resources in insurance, risk management, employee benefits and retirement programs. The company embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.
Lead all creative work for a client portfolio, developing annual strategies and maintaining senior-level client relationships.
Manage revenue forecasting, scope, contracts, and profitability while pursuing cross-sell and upsell opportunities.
Inspire and develop a team, craft strategic responses, and ensure delivery of high-quality work.
DEPT is a Growth Invention company operating at the intersection of technology and marketing, helping ambitious brands like Google and Lufthansa grow faster. With over 4,000 specialists, it is a B Corp-certified company that values being better together, relentlessly curious, and getting sh*t done.