Maintain executive relationships, lead projects, and serve as an escalation point for key accounts.
Develop strategic account plans to drive customer and Nuvolo’s growth.
Help foster adoption by raising client awareness and leveraging new product features and functionality.
Nuvolo is a global leader in modern, cloud-based Connected Workplace solutions built on ServiceNow. The company provides a platform to manage people, physical locations, assets, and work across departments while providing generous compensation, excellent benefits, and a passionate team culture.
Focus on customer satisfaction, retention and growth.
Serve as the primary point of contact for key trial and member organizations, training users, conducting product briefings and business reviews.
Proactively resolve issues customers face, whether technical, editorial, or user-management.
Factal is a risk intelligence and breaking news company. It helps organizations protect people, avoid disruptions, and expedite disaster relief with a hybrid of AI and experienced journalists, detecting and verifying critical events in real time.
Maintain and update Health Scorecards to support executive engagement.
Coordinate and document internal discussions related to executive sponsor programs and account strategy.
Assist in preparation for Executive Business Reviews (EBRs) including planning and materials preparation.
Rimini Street is a global provider of enterprise software support, managed services, and Agentic AI ERP solutions. They serve Fortune Global 100, Fortune 500, midmarket, public sector and government organizations and are committed to innovation and client success.
Maintain a revenue base by managing retaining and expanding a book of business.
Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.
Manage and grow a portfolio of enterprise-scale accounts by building executive-level relationships and delivering tailored strategies.
Proactively problem-solve for clients and lead complex growth opportunities, including expansion into additional products.
Work cross-functionally with Product, Marketing, and Deployment teams to develop customized solutions aligned with client goals.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs bring consumer financial products to market faster. It is a remote-first company focused on high performance and deep impact within the fast-growing fintech space, emphasizing a clear mission, continuous improvement, and experimentation.
Serve as the primary post-sale partner, building trusted, strategic relationships.
Lead onboarding and training, monitor account health, and deliver regular business reviews.
Identify process improvements, strengthen internal workflows, and influence customer success strategy
Mural Health aims to make clinical trials easier for participants and caregivers by removing obstacles. They seem to be a startup, with a culture of collaboration and cross-functional teamwork.
Manage a high-volume book of SMB and mid-market accounts
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real-time. Powered by advanced AI, SalesCloser delivers a scalable solution that redefines how companies engage with buyers.
Champion customer success by communicating the platform's value to help customers achieve measurable results and ROI.
Build long-term strategic partnerships as a trusted advisor, providing tailored workflows, best practices, and guidance to meet customer goals.
Drive customer retention, growth, and satisfaction by leading contract renewals, identifying upsell opportunities, and proactively monitoring engagement.
Total Expert is a customer engagement platform built for financial enterprises, unifying data, marketing, sales, and compliance to deliver personalized customer journeys. It is a growing SaaS company trusted by over 200 financial institutions, with a culture that values resilience, resourcefulness, and a fast-paced startup environment.
Manage inbound client communications and ensure a consistent, high-quality customer experience.
Conduct consultative conversations to understand client needs, goals, and concerns.
Collaborate with internal teams to improve onboarding, retention, and overall customer success processes.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Manage revenue retention and renewal readiness across assigned accounts.
Identify expansion opportunities including new sites, capabilities, and services.
Lead structured customer business reviews and build strong multi-level customer relationships.
Parsec Automation, LLC creates and provides manufacturing operations management software. Parsec's TrakSYS™ platform optimizes efficiency, quality, and compliance at over 11,000 plants in more than 140 countries.
Build client loyalty and success through product adoption with our Standard (small market) accounts.
Develop and implement a year-round touchpoint strategy with clients to ensure Energage products/services are exceeding clients’ expectations.
Act as the voice of the customer, using their feedback to enact product and/or process changes within Energage.
Energage helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. They have 23 million employees surveyed across more than 70,000 organizations, and deliver the most accurate competitive benchmark available.
Develop and maintain strong relationships with key customer stakeholders in the APAC region, creating strategic plans that align with their business objectives to drive mutual success and growth.
Stay abreast of all product updates and features, providing regional customers with insights on how to leverage our solutions to meet their unique local regulatory and business needs.
Proactively identify and address customer challenges, collaborating with internal teams to ensure swift and effective problem resolution across time zones.
Optro is a leading audit, risk, ESG, and InfoSec platform, surpassing $300M ARR and growing. More than 50% of the Fortune 500 leverage their award-winning technology to move their businesses forward with greater clarity and agility.
Own the onboarding and early success of each customer.
Launch and monitor ads, website, and funnel performance.
Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior).
Wonderly is building the first end-to-end AI business platform for service businesses. With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, they're well positioned to lead and are building for the majority of businesses in the economy.
Act as an advocate for our customers to help them achieve business outcomes.
Foster greater adoption and usage of ServiceNow products through prescriptive guidance.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is an AI control tower for business reinvention. Our AI platform brings together AI, data, and workflow, helping 85% of the Fortune 500 work smarter and faster. We're building an AI-native culture where technology and talent are unstoppable together.
Responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership.
Focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication.
Acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations. With over 24 years of experience, they leverage their unified E360 RCM™ intelligent automation platform to improve financial sustainability. EnableComp is a multi-year recipient the Top Workplaces award.
Serve as the primary business contact and relationship lead for assigned strategic customer engagements.
Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, and milestones.
Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns.
Lone Wolf Technologies provides real estate solutions. They are committed to delivering exceptional experiences and fostering a culture of growth and innovation.
Define and evolve the Client Success service model for a portfolio-based segment.
Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.
Lead and develop a team of Customer Success Managers.
Ensure customers operationalize NodeZero across their environments and workflows.
Engage directly with executive stakeholders to align on goals and long-term value.
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Deliver value to customers, helping them realize positive business outcomes with Jitterbit.
Manage multiple stakeholders and priorities, working with a high volume of customers in the Mid-Market and SMB segments.
Drive product adoption for post-implementation stage customers, ensuring maximum value.
Jitterbit is a leading data, application, and process workflow automation solution rooted in iPaaS. We integrate critical business processes to deliver experiences and insights needed by enterprises to accelerate their digital journey.