Director, Client Success - Revenue Cycle

Client Relationship/Management:

• Oversees Client Success activities for designated clients.
• Communicates and coordinates with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely.
• Manages KPI metrics including customer surveys, scoring and client retention goals.

Collaboration:

• Collaborates with internal teams to develop and implement client specific strategies and action plans.
• Works closely with IT and Product Support teams regularly on file corrections, updates, and automation.
• Assists Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation.

Client Business Reviews and Meetings:

• Schedules and attends regular meetings or conference calls with assigned clients to discuss status and reports.
• Develops agendas and other presentation materials, create meeting summaries and generate meeting deliverables.
• Manages and controls client obligations, maintaining a high level of customer satisfaction at all levels of the organization.