Define and lead the Customer Experience strategy across customers and partners.
Drive retention, LTV, and customer engagement through strategic initiatives.
Build a company-wide Customer Experience operating model and drive organizational transformation.
Social Discovery Group (SDG) is a global social discovery company that solves loneliness and isolation through virtual intimacy platforms. With over 1000 professionals worldwide, SDG is a two-time Great Place to Work winner and focuses on creating globally impactful social discovery products.
Own critical early customer moments to build trust and drive retention.
Proactively anticipate and resolve friction with high judgment and autonomy.
Define Concierge standards and playbooks as a founding team member.
Quince is a direct-to-consumer brand offering high-quality essentials at low prices through sustainable, just-in-time manufacturing. The company is a rapidly scaling tech disruptor with a mission to democratize luxury and a culture focused on innovation and excellence.
Own the full lifecycle of member engagement from recruitment through retention, designing programs and touch points that make Health Evolution indispensable to senior health care leaders.
Blend relationship management, strategic program design, and data-informed growth in a high-visibility role reporting to the Executive Chairman.
Partner with programming, operations, and partnership teams to ensure every member interaction reflects the quality and ambition of the mission.
Health Evolution is a selective membership of chief executives and influential leaders from the most impactful organizations across the health care industry. They convene leaders through summits, exchanges, and networks to advance a more accessible, affordable, effective, and equitable health care system.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing.
Supports the Sales team with account setup, kit orders, and order tracking, while responding promptly to inquiries and complaints.
Documents all customer interactions, escalates unresolvable issues, and maintains knowledge of genetic tests and HIPAA compliance.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The company employs a team of highly dedicated professionals from world-class institutions, fostering a collaborative and growth-oriented culture.
Designing customer journeys to drive adoption of the Zio Service across large health systems.
Partnering with sales and cross-functional teams to create standardized, reproducible customer experiences.
Analyzing data and leveraging insights to optimize cardiac monitoring programs and achieve business goals.
iRhythm is a digital healthcare company creating solutions that detect, predict, and prevent disease using wearable biosensors and data analytics. They are rapidly growing with a collaborative culture focused on innovation and patient-centricity.
Design and prototype AI-powered customer experience touchpoints, including agentic workflows and intelligent chatbots.
Map and analyze the full customer journey across Actian’s digital ecosystem to identify gaps and improve self-service.
Develop CX design artifacts such as journey maps, service blueprints, and wireframes to drive cross-functional execution.
Actian provides data management and analytics solutions, including classic databases, agentic AI solutions, and modern SaaS products. The company fosters a culture of innovation and customer-centricity, with a focus on delivering cohesive digital experiences.
Drive a customer-centric operating model by using Voice of Customer insights to reduce effort and improve experience.
Analyze and interpret VoC data to identify friction areas and translate insights into actionable improvements.
Collaborate cross-functionally to redesign processes and systems to align with customer needs.
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. With over 30,000 employees worldwide, Adobe fosters a culture of innovation and inclusion where all employees are empowered to make an impact.
Develop and execute customer lifecycle marketing strategies across acquisition, onboarding, engagement, retention, and advocacy stages.
Design multi-channel campaigns and nurture programs to improve engagement, education, and loyalty.
Partner cross-functionally with Growth, Sales, Product, and Customer Success teams to align communications with business objectives.
Jobgether is an AI-powered job matching platform that helps candidates get reviewed quickly and fairly. It is a mission-driven, inclusive company with a focus on improving healthcare outcomes through partnerships.
Serve as a non-technical Program Manager driving execution, readiness, and validation for complex customer experience initiatives.
Own and manage integrated workback plans, UAT programs, and phased rollouts with cross-functional teams.
Coordinate readiness activities, stakeholder communication, and executive reporting to ensure successful program delivery.
Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams. They are headquartered in Bellevue, Washington, with a strong presence across the U.S., and their team is bold, smart, agile, and fun.
Own end-to-end implementation, account management, and customer success for partner accounts, driving measurable outcomes.
Lead internal implementation efforts cross-functionally with Product, Member Marketing, and Clinical Operations.
Deliver quarterly business reviews to customers and influence stakeholders through data storytelling and communication.
Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. The company is a high-growth, mission-driven startup with a remote-first culture and a focus on DEIB activities and professional development.
Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
Partner with marketing to develop engaging campaigns and workshops for customers.
Collaborate internally with product, clinical, and data science teams to resolve customer issues.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.
Build trusted relationships with customers, learning how each one works and where they want to go.
Guide new customers through implementation, onboarding, and training to ensure success.
Support existing customers by answering questions, highlighting features, and conducting business reviews.
We are an AI software and compliance operations platform startup that helps customers build, document, automate, and track recurring workflows. We service over 3k customers globally, are VC-backed, and have a strong remote culture.
Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.
Build and execute lifecycle marketing strategies across customer journey stages like growth, onboarding, and retention.
Manage multi-touch campaigns, nurture programs, and cross-functional alignment with teams like Sales, Product, and Customer Success.
Track and report key performance metrics to optimize campaign performance and customer engagement.
Aledade is a public benefit corporation that empowers independent primary care by helping practices thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country, fostering a collaborative, inclusive, and remote-first culture.
Own the complete user journey for Twilio Voice products, translating complex telecom abstractions into clean, logical developer experiences.
Drive cross-channel coherence and formulate systems architecture for omnichannel observability and configuration.
Uphold craft excellence and partner with product, engineering, and design leaders to build shared roadmaps.
Twilio is shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are a remote-first company with a strong culture of connection and global inclusion.
Run 2–4 structured customer discovery conversations per week across all persona groups, capturing customer language to inform product direction.
Build and maintain live opportunity maps that feed Outcome DRIs, updated as signal shifts rather than in quarterly batches.
Own the failure library and run monthly FDE synthesis rituals to ensure no insight from customer engagements goes to waste.
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. With over 700 organizations worldwide and a culture that is fully remote and global, Camunda is transforming into an AI-first organization.
Design and manage digital engagement initiatives like in-app messaging and lifecycle communications to support customer onboarding and retention.
Analyze user behavior and product usage data to identify trends and recommend improvements to digital touchpoints.
Collaborate with cross-functional teams such as product management and customer success to align digital experiences with business objectives.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 organizations, including 84% of the Fortune 500, and fosters an inclusive culture promoting diversity and innovation.
Identify friction across the customer journey and translate it into measurable CX programs.
Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
Build and scale cross-functional programs with clear owners, metrics, and business impact.
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.