Own and improve the post-payment customer experience across core products.
Build and improve discovery flows, matching logic and personalization mechanics.
Work closely with analytics, design, engineering and other product teams to test hypotheses and measure impact on activation and retention.
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. They have an international team of 1000+ professionals and digital nomads working worldwide, and are a two-time 'Great Place to Work' winner (USA & Japan, 2024–2025).
Analyze churn patterns across multiple brands and identify at-risk segments.
Audit customer lifecycle and own initiatives to improve onboarding and activation.
Run experiments on retention strategies and build automations to support at scale.
Foxelli Group builds D2C e-commerce brands reaching millions and generating over $20M annually. The company fosters a culture of AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together.
Envision, design, and create prototypes of positive customer interactions using journey maps and ideation.
Research emerging experience trends and collaborate on pre-project vision and value statements.
Lead implementation efforts, document customer interactions, and champion the voice of the customer.
Navitus is a pharmacy benefit manager (PBM) alternative committed to removing cost from the drug supply chain to make medications more affordable. The company celebrates diversity, fosters creativity, encourages growth, and values excellent service.
Own the full lifecycle of member engagement from recruitment through retention, designing programs and touch points that make Health Evolution indispensable to senior health care leaders.
Blend relationship management, strategic program design, and data-informed growth in a high-visibility role reporting to the Executive Chairman.
Partner with programming, operations, and partnership teams to ensure every member interaction reflects the quality and ambition of the mission.
Health Evolution is a selective membership of chief executives and influential leaders from the most impactful organizations across the health care industry. They convene leaders through summits, exchanges, and networks to advance a more accessible, affordable, effective, and equitable health care system.
Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
Partner with Sales on expansion opportunities and act as the voice of the customer within the company.
Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.