Jr. Customer Success Manager
Remote regions
GlobalBenefits
Unlimited PTO
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Who We Are:
- We are an AI software and compliance operations platform startup from San Francisco.
- We help customers build, document, automate, and track recurring workflows.
- We serve over 3k global customers and are VC-backed by Accel, Salesforce, and Atlassian.
What You’ll Do:
- Build trusted relationships with customers and guide them through implementation.
- Support existing customers with questions, features, and quarterly reviews.
- Identify expansion opportunities and track key metrics like churn and net promoter score.
About You:
- You bring real customer experience and love working with people.
- You are a self-starter with strategic thinking and comfort with ambiguity.
- You experiment with AI and new tools to work smarter.
Our Benefits:
- Unlimited PTO policy (most take 3-4 weeks plus a company-wide week off in December).
- Social time with regular coffee chats and games.
- Generous health insurance for US employees and their families, plus equity for all full-time roles.
Process Street
We are an AI software and compliance operations platform startup that helps customers build, document, automate, and track recurring workflows. We service over 3k customers globally, are VC-backed, and have a strong remote culture.