Sr. CX Designer, AI & Digital Experiences

AI-Powered Experience Design:

• Design and prototype AI-powered customer experience touchpoints, including agentic workflows and intelligent chatbots.
• Identify opportunities to embed AI into key customer journey moments to reduce friction.
• Collaborate with cross-functional teams to translate AI capabilities into intuitive concepts.

End-to-End Digital Experience:

• Map and analyze the full customer journey across web, community, support, and self-service channels.
• Design connected digital experiences that help customers find what they need and derive value faster.
• Champion a consistent experience layer across Actian's diverse product portfolio.

Self-Service & Product-Led Growth:

• Design self-service and digital-first customer experiences supporting product-led growth.
• Partner with CX strategy team to shape experience concepts for new product launches.
• Identify where customers get stuck in self-service flows and design interventions.

CX Design Execution & Deliverables:

• Develop high-quality CX design artifacts including journey maps, service blueprints, and wireframes.
• Plan and facilitate design thinking workshops with stakeholders from various departments.
• Translate customer research and behavioral data into actionable experience improvements.