Source Job

UK

  • Analyse key CX metrics (CSAT, complaints) to identify trends and root causes.
  • Deep dive into customer journeys to find improvement opportunities and track action plans.
  • Provide clear, actionable insights and recommendations to product, operations, and leadership teams.

Data Analysis Looker Critical Thinking Communication

20 jobs similar to New Customer Insight Analyst

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$138,000–$190,000/yr
US 24w maternity 12w paternity

  • Translate complex data signals into root-cause narratives and actionable operational or product recommendations.
  • Partner to improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools.
  • Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps.

Chime is a financial technology company that aims to make banking services helpful, easy, and free. They empower members to take control of their finances through user-friendly tools. They are a team of problem solvers with an entrepreneurial culture, encouraging every member to see themselves as stewards of their mission.

  • Support the Consumer Insights team in managing Voice of the Customer programs.
  • Design, launch, and manage ad hoc surveys and research projects.
  • Analyze research findings to identify trends and actionable customer insights.

Colibri Group provides learning solutions for licensed professionals. They empower individuals to start, manage, and accelerate their careers, with a focus on industries that rely on certified professionals.

$132,000–$178,500/yr
US

  • Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
  • Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics.
  • Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust.

Mixpanel turns data clarity into innovation and is trusted by more than 29,000 companies. Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

United States

  • Serve as a central contributor across customer support, AI quality assurance, and data analytics.
  • Collaborate with Product, Development, Content, and Success teams to ensure quality control and use tools like Tableau and Claude.
  • Drive actionable insights through data and support district clients with onboarding and technical assistance.

Coursemojo is an ed-tech company that has developed a curriculum-aligned, AI-powered assistant teacher named Mojo to support educators in differentiating instruction for diverse learners. It is a fast-paced, entrepreneurial team committed to equitable and transparent compensation.

Canada

  • Own the development, operationalization and reporting of metrics for platform usability, adoption, and efficiency.
  • Assess data availability and quality, working with data engineers to ensure required datasets are extracted and transformed.
  • Analyze and visualize data to generate actionable insights for business partners.

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. With over 1,400 firms in nearly 60 countries managing nearly $9 trillion in assets, Addepar is a large company with a culture focused on innovation and collaboration.

India

  • Partner with Product Managers to influence roadmap priorities through structured analysis and experimentation.
  • Own metrics architecture and ensure robust instrumentation for product decisions.
  • Lead analytical discovery and communicate insights to drive high-quality product outcomes.

Tala is an AI-native credit infrastructure company that provides credit access to the global majority. Backed by over $500 million in funding, the company boasts a remote-first culture with office hubs in multiple countries.

$151,253–$213,534/yr
US

  • Partner closely with the Mobile Product and Engineering teams to analyze app user behavior.
  • Design and analyze A/B tests to validate hypotheses and optimize acquisition, activation, and retention strategies.
  • Build and maintain dashboards that surface key growth trends and enable stakeholders to self-serve insights effectively.

Calendly is a scheduling automation platform used by millions of users. They have exciting product growth and offer opportunities to learn and grow.

$37,980–$44,310/yr
UK 5w PTO

  • Support customers and users by managing support requests and building deep knowledge of the platform.
  • Build the support operating system by designing ticketing workflows, escalation routes, and response templates.
  • Turn support into product insight by identifying patterns in customer feedback and translating those into product ideas.

Mast is building modern, cloud-native lending technology purpose-built for specialist lenders. We are a high-performance team where everyone has real ownership and direct impact.

US

  • Aggregates data, prepares and analyses as it relates to assessment and roadmap development and execution.
  • Produces detailed analysis that facilitates internal team discussion and client facing deliverables.
  • Uses, evaluates, and improves internal templates, tools, and processes.

Merkle is focused on exploring new ways to reach, engage and nurture relationships with audiences. It has over 120 years of innovation and drives a multiplier effect for clients at a global scale through Integrated Growth Solutions.

Europe Africa

  • Analyse M-KOPA's repayments data and other data sources to continuously improve credit scorecards and eligibility criteria while managing credit risk.
  • Refine loan pricing based on credit analysis and customer behaviour.
  • Test new loan types to understand customer demand and credit performance.

M-KOPA provides financing for everyday essentials accessible to everyone. They have served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa and are recognized as one of Africa's fastest growing companies.

$128,341–$201,679/yr
US Unlimited PTO

  • Develop and execute a customer insights strategy, leveraging AI-driven tools.
  • Translate product, clinical, and health economic data into compelling ROI narratives.
  • Conduct complex analyses to surface actionable insights on member behavior and solution performance.

Sword Health is building AI to heal billions and unlock humanity’s full potential. As a clinical-centric AI lab and applied AI platform, Sword is reimagining how care is delivered at scale. They have over 700,000 members and are backed by leading investors.

$80,000–$110,000/yr
US Unlimited PTO

  • Own and analyze the end-to-end user funnel to improve conversion and user experience.
  • Define KPIs and measurement frameworks for product initiatives and business Performance
  • Lead the design and analysis of A/B tests, including hypothesis definition and impact evaluation

Resident is focused on quality materials, timeless style, and comfort. They are one of the fastest-growing, scaled, and profitable omnichannel retailers in North America.

  • Work closely with Customer Success and Renewals teams to support day-to-day operational workflows.
  • Assist in analyzing business data, operational metrics, and customer trends to derive actionable insights.
  • Help identify process inefficiencies and contribute to improvement initiatives.

Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, they combine scale with expertise to deliver trust and compliance.

US

  • Analyze business performance and product experience to identify improvement opportunities.
  • Translate business questions into structured analyses and actionable recommendations.
  • Produce clear requirements documentation grounded in operational reality and user needs.

Ceresti is dedicated to reducing avoidable hospitalizations and improving care for individuals with dementia, enhancing the lives of their families and caregivers. They are a tech-enabled dementia care provider with a model that improves outcomes and delivers cost savings by including family caregivers in the care team.

$140,000–$220,000/yr
North America

  • Own diagnostics, insights, and tuning for AI Decisioning campaigns.
  • Explain why AI Decisioning is driving lift using counterfactuals, incrementality breakdowns, and cohort analysis.
  • Work deeply with data in notebooks and customer warehouses to improve customer feature matrices.

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. They enable marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven, and efficient.

  • Support discovery phases to understand client contact centre operations, processes, and technology.
  • Contribute to the design of future-state operating models and service improvements.
  • Assist in building simple business cases and benefits models.

TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. They provide a place where employees know they can thrive.

$60,000–$60,000/yr
US

  • Audit core operational metrics to isolate true causal drivers of operational variance and inefficiencies.
  • Translate analytical insights into structured data tables and optimize Databricks Genie spaces.
  • Execute rapid-response diagnostic investigations into operational shifts, presenting data-driven findings.

G-P provides a SaaS-based Global Employment Platform that enables clients to expand into over 180 countries. They are dedicated to breaking down barriers to global business and creating opportunities for everyone, with diverse, remote-first teams fostering innovation.

Global

  • Root-cause investigations of unexpected events or spikes
  • Define, instrument, and monitor key metrics: time to detect, false-positive rate, coverage, enforcement latency
  • Build dashboards and reports for real-time and historical visibility into behavior and policy violations

Resend is building the most accessible email platform for developers. Our fully remote team of 45 spans 12 countries and counting, and they care deeply about quality, craft, and the developer experience.

$74,000–$85,000/yr

  • Partnering with field sales leadership to deliver clear, actionable insights that support decision making.
  • Analyzing sales, market, pipeline, territory, and customer performance data to identify opportunities and risks.
  • Translating complex analysis into clear, executive-ready insights that drive decisions.

Smith+Nephew is a global medical technology company that designs and manufactures technology that takes the limits off living. Our culture of Care, Collaboration and Courage sets us apart and we work together with a spirit of ownership.

US Unlimited PTO

  • Define and scale OnePay’s consumer insights function, shaping research strategy across Brand, Marketing, Product, and Design.
  • Lead quantitative and qualitative research to uncover consumer attitudes, behaviors, and motivations, using advanced methodologies like conjoint and pricing analysis.
  • Enable non-researchers to apply research methods independently, building durable insights infrastructure and driving data-informed decisions company-wide.

OnePay is a consumer fintech platform offering banking, high-yield savings, credit cards, lending, investing, and crypto, backed by Walmart and Ribbit Capital. The company values speed, low ego, and a mission-driven, inclusive culture in a high-growth environment.