Define and quantify the levers that drive the business across the agent journey.
Stand up a sharp, repeatable testing and measurement cadence on the agent product.
Set the vision for how the team uses AI to automate insight generation.
Ethos is a leading life insurance technology company with a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike.
Lead end-to-end resolution of complex transaction disputes, from investigation to final decision.
Liaise with customers and merchants to provide timely and accurate notice on cases.
Analyze data to pinpoint patterns for emerging merchant and fraud trends, reporting findings and recommendations to leadership.
Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents.
Support change execution across third-party platforms, internal tools, or partner-specific decisioning environments.
Perform user acceptance testing, production verification testing, and other validation activities for strategy changes.
Identify opportunities to improve workflows, reduce manual work, and strengthen execution controls.
Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence —enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact.
Build scalable reporting, dashboards, and forecasting for customer success teams.
Turn customer, product, and revenue data into actionable insights.
Leverage AI and automation tools to scale customer outreach and predict churn risks.
OpenSesame is disrupting the workforce development industry with an AI-powered marketplace of skills courses and personalized learning. More than 2,000 companies rely on OpenSesame to develop productive workforces.
Proactively explore data and identify opportunities to help accelerate product development or improve existing products in Trust and Safety.
Translate analysis and trends into recommendations for business logic to improve identity and fraud conversion rates or fraud rates.
Own end-to-end analytics workflow, including defining success and performance metrics, socialising them across the organisation.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is proud to be a remote-first company with competitive benefits that are anchored to our core value of people come first.
Own diagnostics, insights, and tuning for AI Decisioning campaigns.
Explain why AI Decisioning is driving lift using counterfactuals, incrementality breakdowns, and cohort analysis.
Work deeply with data in notebooks and customer warehouses to improve customer feature matrices.
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. They enable marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven, and efficient.
Root-cause investigations of unexpected events or spikes
Define, instrument, and monitor key metrics: time to detect, false-positive rate, coverage, enforcement latency
Build dashboards and reports for real-time and historical visibility into behavior and policy violations
Resend is building the most accessible email platform for developers. Our fully remote team of 45 spans 12 countries and counting, and they care deeply about quality, craft, and the developer experience.
Help improve application health and reliability by building dashboards and analyzing operational trends.
Build operational processes for Incident, Problem, and Change Management that are pragmatic and lightweight.
Connect systems, data, and teams to reduce fragmentation across tools and improve operational visibility.
Turnitin partners with educators and institutions to develop learning integrity solutions. They are a global organization with team members in over 35 countries and have a remote-first culture and a diverse community of colleagues who desire to make a difference in education.
Develop and execute a customer insights strategy, leveraging AI-driven tools.
Translate product, clinical, and health economic data into compelling ROI narratives.
Conduct complex analyses to surface actionable insights on member behavior and solution performance.
Sword Health is building AI to heal billions and unlock humanity’s full potential. As a clinical-centric AI lab and applied AI platform, Sword is reimagining how care is delivered at scale. They have over 700,000 members and are backed by leading investors.
Conduct client discovery calls with account executives.
Meet with clients to discuss fraud strategies to mitigate risk.
Create and deliver presentations aligned to proposed solution value.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. They are building the future of identity verification in the United States, working as a digital-first company with strong collaboration across the U.S. and India.
Coordinate responses to service escalations, including investigation and documentation.
Perform root cause analysis of service escalations to identify improvement opportunities.
Assist in identifying and developing Operations Reporting and Underwriting manuals.
Fetch is dedicated to helping pets live their healthiest and happiest lives through comprehensive insurance coverage. They are a high-growth Warburg Pincus portfolio company with over 350 pet-loving employees shaping the future of pet health and wellness.
Lead a team of business analysts who own data management, operational and value reporting, and ad-hoc data requests for Risk Control.
Set strategy, partner with data science and engineering to deliver productionized models and translate those capabilities into outcomes.
Balance long-term strategic thinking with hands-on execution, defining use-cases, prototyping, and driving change management.
Liberty Mutual strives to create a workplace where everyone feels valued and supported. They build an environment that welcomes diverse perspectives, embedding inclusion in their culture and everyday interactions.
Design, implement, and thoroughly test changes to the customer acquisition and underwriting decision engines to optimize origination volume and loan performance
Write and maintain a suite of unit and regression test cases to ensure the accuracy of changes to the customer acquisition and underwriting decision engines
Communicate concise and actionable business strategy recommendations to senior management
NinjaHoldings aims to revolutionize how Americans interact with financial services. They have a lean and innovative team disrupting consumer finance with offices in Chicago, Miami, and remote locations around the world.
Establish trust with key clients by empowering their ability to execute impactful, data-driven insights.
Serve as a thought-partner to our customers, demonstrating understanding of their needs and how that translates to Komodo’s products.
Develop analytical frameworks, interactive visualizations, documentation and/or other materials to standardize how customers understand Komodo’s data.
Komodo Health aims to reduce the global burden of disease through smarter use of data. They've built the Healthcare Map using real-world patient data and algorithms to answer healthcare's complex questions and help clients unlock insights. Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.
Architect the deflection layer and build AI-powered systems (chatbots, email automation, voice) to resolve fan issues without human intervention.
Translate CX signal into ranked product work and partner with the Vice President of Product to get it prioritized and shipped.
Build the metric tree, dashboards, and alerting that make the post-purchase funnel observable in real time.
Gametime unites the world through shared experiences by making it easy for people to discover and access live events. They support more than 60,000 events across the US and Canada and are committed to fostering diversity and inclusion.
Explore existing data models and reports to surface trends and opportunities.
Translate findings into clear narratives and recommendations for non-technical audiences.
Act as the liaison between stakeholders and Analytics Engineers to elicit and refine requirements.
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. As a company of nearly 4,000 strong, Hyland has the opportunity to make a significant impact on our communities.
Design, build, and maintain AI-powered workflows and internal tools that support teams.
Develop and manage LLM-based solutions tailored to specific operational needs.
Collaborate with leads, analysts, and managers to translate business problems into AI solutions.
Chime is a financial technology company that aims to make banking services helpful, easy, and free. They empower members to take control of their finances through user-friendly tools. Chime is a team of problem solvers, dreamers, and builders passionate about helping millions unlock their financial potential.
Real compliance casework: Investigate alerts, adjudicate transaction monitoring flags, conduct KYC/KYB reviews, prepare SARs and CTRs, and run screening investigations.
Working cases with the agents: You'll work alongside the agents on live casework, pressure-testing their reasoning, catching where they're wrong, and making sure every output meets the client's regulatory standards.
Defining where humans belong in the loop: Which cases need a human eye, and why? What signals should trigger an escalation?
Sphinx builds AI analysts that automate AML, KYC, KYB, and transaction monitoring for banks and fintechs. Their agents work inside browsers and internal systems just like human analysts to review alerts, investigate entities, file reports, and explain their reasoning.