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$128,341–$201,679/yr
US Unlimited PTO

  • Develop and execute a customer insights strategy, leveraging AI-driven tools.
  • Translate product, clinical, and health economic data into compelling ROI narratives.
  • Conduct complex analyses to surface actionable insights on member behavior and solution performance.

SQL Python AI Data Analysis Communication

20 jobs similar to Senior Manager, Customer Insights

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$140,000–$220,000/yr
North America

  • Own diagnostics, insights, and tuning for AI Decisioning campaigns.
  • Explain why AI Decisioning is driving lift using counterfactuals, incrementality breakdowns, and cohort analysis.
  • Work deeply with data in notebooks and customer warehouses to improve customer feature matrices.

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. They enable marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. The team is ambitious, impact-driven, and efficient.

$190,000–$210,000/yr
US Canada Unlimited PTO

  • Build AI-powered tools and analytics systems that directly drive sales and marketing performance.
  • Strategize across the funnel with executive leadership to shape GTM motions and allocate spend effectively.
  • Lead analytics for a core function, providing the visibility and insights that power strategic reviews and decision-making.

Owner provides an AI-native operating system for local businesses, starting with restaurants, to replace multiple tools and run their operations. The company has a team in the low hundreds, with top talent from leading tech companies, and is scaling rapidly in a remote-first, global environment.

$120,050–$202,891/yr
US

  • Drive insight generation for complex projects and in collaboration with cross-functional teams.
  • Develop models of cost and quality in support of our navigation and match services.
  • Identify opportunities to better engage and navigate members to drive top quartile outcomes at bottom quartile costs.

Included Health delivers integrated virtual care and navigation. We break down barriers to provide high-quality care for every person in every community, offering guidance, advocacy, and access to personalized virtual and in-person care.

US Unlimited PTO

  • Establish trust with key clients by empowering their ability to execute impactful, data-driven insights.
  • Serve as a thought-partner to our customers, demonstrating understanding of their needs and how that translates to Komodo’s products.
  • Develop analytical frameworks, interactive visualizations, documentation and/or other materials to standardize how customers understand Komodo’s data.

Komodo Health aims to reduce the global burden of disease through smarter use of data. They've built the Healthcare Map using real-world patient data and algorithms to answer healthcare's complex questions and help clients unlock insights. Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago.

$91,187–$102,153/yr
Canada

  • Translate complex datasets into actionable insights that guide campaign strategy and optimize performance.
  • Function as a trusted consultant for internal and external stakeholders, translating data into meaningful strategic recommendations.
  • Manage campaign reporting, measurement, and insights generation, building compelling client-facing narratives that communicate impact.

Phreesia is dedicated to transforming the healthcare experience and empowering healthcare organizations. They are committed to helping healthcare organizations succeed by digitizing appointment check-ins and offering tools to engage patients. Phreesia values inclusivity, professional development, and growth opportunities.

US 1w paternity

  • Translate broad leadership objectives into structured analytical projects.
  • Design and standardize reporting methodologies across the team.
  • Translate complex data into compelling, executive-ready narratives.

Openly is rebuilding insurance from the ground up, re-envisioning and enhancing every aspect of the customer experience. Collaboration, communication, and work-life balance are more than nice-to-haves—they’re the must-haves that make us who we are.

US

  • Develop and deploy advanced analytical models, including machine learning, predictive modeling, forecasting, and anomaly detection.
  • Apply AI/ML techniques to solve complex business problems and identify patterns, risks, and opportunities within large, multi-source datasets.
  • Design, build, and maintain scalable analytical solutions and reusable data science frameworks.

Cook Research Inc. is a global, family-owned company committed to improving patients’ lives since 1963. They value every voice, bring together inclusive teams who collaborate well, and encourage learning and innovation.

$140,000–$150,000/yr
Americas Unlimited PTO 11w maternity

  • Analyze behavioral patterns to identify trends and opportunities to improve adoption, engagement, and retention.
  • Design experiments and measurement approaches to evaluate the impact of product and marketing changes.
  • Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.

Customer.io's platform is used by over 8,000 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication that people actually want to receive, helping teams send smarter messages using real-time behavioral data.

Global Unlimited PTO

  • Play a key role delivering actionable insights to increase sales/profit for client loyalty programs.
  • Build audience lists and data visualizations to support CRM campaigns and stakeholder communication.
  • Develop new tools and test plans with Data Engineering teams to maximize KPIs like ROI.

Kobie provides end-to-end loyalty solutions to build emotional connections between brands and consumers. Kobie is a values-led organization with a collaborative culture, named a Top Workplace in the USA and Top Remote Workplace.

US

  • Drive execution strategy across multiple products and platforms.
  • Write and optimize advanced SQL queries to collect, transform, and analyze product data.
  • Leverage AI agents and AI-assisted tools to automate workflows, accelerate analysis, and prototype solutions.

Linda Werner & Associates focuses on connecting talented individuals with great companies. We are committed to matching the right people with the right opportunities, creating successful partnerships for both clients and candidates.

$155,000–$165,000/yr
US

  • Own the product vision and roadmap for customer-facing AI/ML models and data products.
  • Define requirements based on customer feedback and market analysis.
  • Conduct data analysis to validate data assets and prove/disprove hypotheses.

WorkWave provides solutions that directly contribute to the success of their customers. They foster a remote-first global work community that encourages growth, creativity, and collaboration.

$172,000–$202,500/yr
North America

  • Create innovative insights and develop actionable approaches to client needs.
  • Research, analyze, and predict market trends to provide clients with actionable insights.
  • Provide clients with advice and deliver high-value presentation materials for events and briefings.

Gartner, Inc. guides leaders who shape the world by delivering actionable, objective business, and technology insights. With 20,000 associates globally, Gartner supports over 13,000 client enterprises in ~90 countries delivering work that matters with intellectual curiosity, energy and drive to make a difference.

Europe 5w PTO

  • Define and drive the strategy for AI-powered patient engagement experiences.
  • Create intuitive user experiences that help patients navigate their healthcare journey through AI-driven guidance and recommendations.
  • Collaborate closely with Engineering, Design, Data, Legal, and AI teams to deliver impactful and safe AI-native experiences.

Docplanner is a healthcare technology company that empowers patients by giving them access to leave and read reviews and provides doctors with technology to manage bookings easily. They employ over 2,500 people globally and maintain a startup-mindset.

$110,000–$150,000/yr
US

  • Leverage Doximity's extensive datasets to identify and classify behavioral patterns of medical professionals.
  • Play a key role in creating both product and client-facing analytics.
  • Collaborate with product managers, analysts, and developers to lead data projects.

Doximity is transforming the healthcare industry by connecting doctors and enabling them to collaborate, stay updated, manage their careers, and conduct virtual patient visits. They are a fast-growing company with a talented team focused on improving the U.S. healthcare system.

$74,000–$85,000/yr

  • Partnering with field sales leadership to deliver clear, actionable insights that support decision making.
  • Analyzing sales, market, pipeline, territory, and customer performance data to identify opportunities and risks.
  • Translating complex analysis into clear, executive-ready insights that drive decisions.

Smith+Nephew is a global medical technology company that designs and manufactures technology that takes the limits off living. Our culture of Care, Collaboration and Courage sets us apart and we work together with a spirit of ownership.

$124,000–$145,000/yr
US

  • Own the Shopper Behavioral Analysis process and assist sales in turning segmentation analysis into closed deals.
  • Partner cross-functionally to build new fraud analysis, translate it into understandable reporting, and deliver merchant-facing insights.
  • Work closely with data engineering and product teams to align reporting needs with the internal data model and contribute to building a scalable reporting pipeline.

Extend provides an AI-driven platform revolutionizing the post-purchase experience for retailers with solutions like automated customer service, returns management, and fraud detection. The company works with over 1,000 merchant partners, is backed by prominent tech investors, and is headquartered in San Francisco.

$125,000–$142,000/yr
US 18w maternity 16w paternity

  • Partner with the Specialty Care Operations team to define, refine, and evolve key metrics and KPIs as the program scales across new conditions and services.
  • Build and maintain dashboards and data visualizations in business intelligence tools (ex: Looker, Hex, Omni) that empower non-technical users to monitor member engagement, clinical outcomes, and operational efficiency.
  • Conduct exploratory and ad-hoc analyses to answer emerging business questions, such as evaluating early engagement in new services or understanding potential impacts of platform changes.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people.

US Unlimited PTO

  • Provide client-facing campaign strategy, interpret insights, and deliver storytelling presentations to prove value against business goals.
  • Design and implement analytic tests, own performance reporting, and recommend optimization opportunities across channels and targeting strategies.
  • Collaborate with internal Product and Engineering teams to provide feedback on automation and model features to enhance campaign reliability and effectiveness.

Zeta Global is an AI-Powered Marketing Cloud that leverages artificial intelligence and consumer signals to help marketers acquire, grow, and retain customers efficiently. The company, founded in 2007 and headquartered in New York City with global offices, offers a unified marketing platform and fosters a collaborative, inclusive culture committed to diversity and belonging.

$160,000–$200,000/yr
US Unlimited PTO

  • Conduct client discovery calls with account executives.
  • Meet with clients to discuss fraud strategies to mitigate risk.
  • Create and deliver presentations aligned to proposed solution value.

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. They are building the future of identity verification in the United States, working as a digital-first company with strong collaboration across the U.S. and India.

Global

  • Analyze product and feature performance across the full user lifecycle and proactively identify high-impact improvement opportunities.
  • Identify friction points and behavioral drivers within user journeys and funnels to influence product prioritization.
  • Translate complex data into clear insights, visuals, and narratives that directly inform product and business decisions.

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. VGW values its employees and is committed to creating an environment where everyone feels welcome, inspired, and supported.