About OpenSesame:
- Disrupting workforce development with AI-powered skills marketplace.
- Serving 2,000+ companies, including 150+ of the Global2000.
- Delivering eLearning seamlessly through enterprise systems.
About the Team:
- Enables Customer Success through smarter work and effective scaling.
- Partners across systems, process design, and automation.
- Improves customer support across managed and digital motions.
About the Role:
- Powers smarter Customer Success decision-making as a CS Operations Analyst.
- Owns reporting, dashboards, and data-informed automation support.
- Bridges data and strategy alongside Data Engineering and CS Ops Manager.
Success in this role looks like:
- Customer Success has a single trusted owner for dashboards, reporting, and analysis.
- Leadership decisions are faster, confident, and grounded in reliable data.
- CSMs get clearer visibility into risk, opportunity, and next-best action.
OpenSesame
OpenSesame is disrupting the workforce development industry with an AI-powered marketplace of skills courses and personalized learning. More than 2,000 companies rely on OpenSesame to develop productive workforces.