This role will be instrumental in driving data-informed decision-making by developing robust Excel-based data models, analyzing revenue performance, and maintaining operational datasets for Professional Services capacity planning and financial tracking. The candidate will perform in-depth analysis of Revenue Actuals vs Budget, identifying trends, variances, and actionable insights.
This role supports Customer Care Crew operations by analyzing operational data related to contact center workforce utilization, volume reporting, and productivity, providing support for contact center systems including Genesys, and requires reliability, strong time-management, decision-making, and organizational skills.
Responsible for communication for the Business Service Forecasting team and financial inputting for various territories. You will support business and operation functions related to accurate service revenue reconciliation. You will also develop strategies improving operational efficiencies and initiate problem solving action.
This role is primarily responsible for building robust Sigma reports and delivering actionable insights that support strategic decision-making across case development and operations. The ideal candidate will have a strong understanding of data analytics and reporting tools and the ability to work collaboratively with legal and operational teams.
Act as a strategic business partner to Sales leadership and support the annual planning process, including budgeting, quota setting, account planning, and Sales compensation plans. Support Sales leadership with forecast and pipeline reporting, as well as insight and analysis on forecast and pipeline quality and health.
Drive business operations through process optimization, consolidation, and reporting. Support performance management with analysis, transparency, and clear reporting. Manage budgets, forecasts, and financial controlling to guide strategic decisions. Act as an interface across teams, delivering presentations and insights for leadership.
Analyzes and reviews claims for accuracy, completeness and eligibility. Prepares and maintains reports and records for processing. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks.
Drive operational excellence and make a direct impact on client delivery. As a Senior Business Operations Manager, Delivery Services at Morning Consult, you will play a critical role in supporting our professional services business through robust reporting, data analysis, workforce planning, and process management, ensuring the accuracy and timeliness of data.
Drive excellence in customer support through data-driven insights and strategic improvements. Analyze performance trends, address knowledge gaps, and collaborate with leadership to enhance support quality. Play a role in cue management, QA calibrations, and maintain a best practice library, while expertly handling high-stakes escalations.
This role is critical in maintaining our key sales technology stack, supporting recurring and ad-hoc reporting needs, and driving data-driven decision making through detailed and complex analysis. This role will be responsible for the administration and optimization of critical sales tools, including Clari, Spiff, Salesforce, and Outreach, ensuring seamless functionality, user management, and tool configuration.