Translate complex data signals into root-cause narratives and actionable operational or product recommendations.
Partner to improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools.
Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps.
Chime is a financial technology company that aims to make banking services helpful, easy, and free. They empower members to take control of their finances through user-friendly tools. They are a team of problem solvers with an entrepreneurial culture, encouraging every member to see themselves as stewards of their mission.
Manage high volumes of inquiries via Intercom, providing clear, professional communication while seeking process improvements.
Review and investigate sign-up, login, transaction fraud triggers, and user content to detect suspicious activity and ensure platform compliance.
Process data deletion requests and research complex chargeback disputes to mitigate financial risk and maintain community safety.
Peerspace is an online marketplace for venue rentals for meetings, productions, and events, offering access to inspiring spaces globally. The company is remote-first with global team members, values inclusion, and maintains a healthy, supportive culture that encourages excitement and contribution.
Diligently investigate and resolve complex, high-impact fraud cases from internal teams and carrier partners, applying strong analytical judgment.
Conduct advanced data analysis using tools like Looker, SQL, and Datadog to identify fraud patterns, quantify risk, and support data-driven decisions.
Lead escalations, make final decisions with business impact, and partner with account owners to clearly communicate findings and support resolution.
Aircall provides a cloud-based phone system and call center software for modern businesses. It is a technology company working to improve customer communication and support operations.
Resolve escalated customer inquiries via predominantly email, with occasional phone support, while maintaining high professionalism and quality assurance scores.
Utilize in-depth product and financial knowledge to investigate and resolve a variety of customer issues, participating in ongoing training to develop new skills.
Independently manage schedules and email channels to drive productivity, collaborate cross-functionally to resolve complex issues, and assist with ad-hoc projects and new feature incubation.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is a remote-first financial technology leader with a core value of people coming first, offering competitive benefits and a dynamic, collaborative culture.
Lead analytical work across the merchant risk lifecycle.
Build and maintain queries, dashboards, and reporting.
Investigate high-risk merchant activity.
Wisetack builds consumer lending products for service-based businesses. They are a well-funded startup backed by leading VCs, and the leadership team comes from top fintech companies.
Coordinate responses to service escalations, including investigation and documentation.
Perform root cause analysis of service escalations to identify improvement opportunities.
Assist in identifying and developing Operations Reporting and Underwriting manuals.
Fetch is dedicated to helping pets live their healthiest and happiest lives through comprehensive insurance coverage. They are a high-growth Warburg Pincus portfolio company with over 350 pet-loving employees shaping the future of pet health and wellness.
Own strategy and execution for card fraud, while also contributing to broader fraud strategy across adjacent domains
Use data and quantitative analysis to design fraud controls, mitigate risk, and improve customer experience while balancing trade-offs
Partner with Compliance and Legal to ensure solutions align with regulatory requirements
Mercury is building a complete finance stack for startups. They work to create the easiest and safest banking experience possible to simplify entrepreneurs' and business owners’ financial lives.
Own chargeback and fraud strategy across the portfolio and serve as the single point of accountability for our VAMP and Mastercard fraud rates.
Maintain VAMP and Mastercard fraud rates below processor thresholds, with active remediation plans for any platform trending toward Visa's "above standard" or "excessive" tiers.
Build and maintain risk dashboards using SQL against our payment data, giving leadership real-time visibility into fraud rate, dispute volume, refund-to-chargeback conversion, and processor-specific KPIs.
Progress Partners is a fast-growing technology company that builds and scales next-generation SaaS and mobile platforms. Their global team of experts collaborates across time zones to deliver category-defining innovations, working end-to-end across the product lifecycle.
Follow company policies/standards to determine if activities or transactions are non-compliant/potentially suspicious and action as appropriate.
Ability to work / investigate alerts in a fast-paced environment while maintaining high quality standards.
Undertake ad-hoc project work and Financial Crime program enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They aim to change consumer finance through better technology, lower costs, and increased transparency while providing the best customer experience.
Review escalated EPC complaints and perform investigations.
Recommend resolutions including netfunding, billing cancellation, or continuing collections.
Make process improvements and identify opportunities for other groups.
Palmetto is a leading clean tech company with a mission to accelerate the transition to a clean energy future. They offer software, financial products, and services that drive real environmental impact, delivering end-to-end solutions for whole home electrification. Palmetto fosters a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Triage and resolve T&S escalations coming through internal channels, including suspension/reinstatement requests, CX escalations, host/user reports, and other abuse-related inquiries.
Conduct daily enforcement operations, including account suspension, reinstatement review, bulk suspension workflows, and coordination with Engineering when tooling gaps require manual support.
Review and investigate abuse reports from hosts, customers, support tickets, enforcement actions, and internal QA signals to determine whether additional action or deeper investigation is needed.
Calendly provides a scheduling automation platform to help individuals and teams schedule meetings efficiently. Millions of people rely on Calendly, and the company is experiencing exciting product growth; this is a fantastic time to join them.
Real compliance casework: Investigate alerts, adjudicate transaction monitoring flags, conduct KYC/KYB reviews, prepare SARs and CTRs, and run screening investigations.
Working cases with the agents: You'll work alongside the agents on live casework, pressure-testing their reasoning, catching where they're wrong, and making sure every output meets the client's regulatory standards.
Defining where humans belong in the loop: Which cases need a human eye, and why? What signals should trigger an escalation?
Sphinx builds AI analysts that automate AML, KYC, KYB, and transaction monitoring for banks and fintechs. Their agents work inside browsers and internal systems just like human analysts to review alerts, investigate entities, file reports, and explain their reasoning.
Answers inbound calls regarding customer account questions and issues.
Creates detailed documentation and cross-sells basic products and services.
Provides information about basic products and services.
Flagstar Bank is a leading regional bank committed to partnering with clients to set goals together, helping them thrive. At December 31, 2025, it had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity with approximately 340 locations.
Performs advanced level work related to denial management.
Processes and follows up on all appeal types, at an expert level, to all payers.
Takes actionable steps to resolve open claims, including refiling or appealing claims, or resolving manual tasks.
US Anesthesia Partners is a company that provides anesthesia services. They provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, or disability.
Collaborate closely with the Merchant Risk team to identify, assess, and mitigate compliance risks associated with merchant and platform partners.
Review and approve financial services marketing materials to ensure they comply with regulations and industry standards.
Work cross-functionally with departments such as Compliance, Legal, Risk, and Revenue to complete reviews and address compliance issues and their root causes.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, with a dedicated group of professionals committed to helping Affirm scale, innovate, and provide outstanding products.
Review and clear fraud alerts from monitoring systems related to various transactional fraud typologies.
Analyze transactional activity to determine if alerts represent legitimate customer behavior or potential fraud.
Document investigative findings clearly within case-management systems ensuring accurate decisioning and audit-ready records.
Capital Bank N.A. is a publicly traded company offering commercial and consumer banking services. With over $3 billion in assets, they emphasize personalized approaches, technology, and comprehensive services while valuing employees, as demonstrated by multiple 'Best Banks to Work For' awards.
Dig into data and piece together what's going on to investigate suspicious betting patterns.
Unravel complex user behaviors, such as multi-accounting schemes and bonus abuse.
Identify risk and build clear, evidence-backed cases with internal tools and admin systems.
Novig is building America's #1 sports prediction market. Our mission is to financialize and democratize sports trading - taking a closed system run by casinos and turning it into a fair, efficient, two-sided market where the power sits with users.
Handle privacy complaints submitted by users, working from established intake and response workflows.
Support investigations into user claims by gathering relevant account information, summarizing findings, and preparing documentation for escalation to senior team members or outside counsel.
Serve as the escalation point for BPO contractors handling initial queue triage, reviewing flagged items and determining next steps.
Discord is a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. Discord is committed to inclusion and providing reasonable accommodations during the interview process.
Reconciliation of trading affirmation/confirmation platforms
Research/resolve settlement breaks
Trade error management between internal and external trading desks
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more. They serve over 31,300 families across 90+ cities in the U.S. and were ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years.
Supports Medical Policy Directors (MPD) through various aspects of the New Policy processes.
Performs multi-faceted data and report analytics to provide accurate client or policy information.
Researches and examines client questions and drafts accurate responses.
Cotiviti provides payment accuracy and analytics-driven healthcare solutions. They have a large team, and cultivate an inclusive and equitable environment for all employees.