Triage and resolve T&S escalations coming through internal channels, including suspension/reinstatement requests, CX escalations, host/user reports, and other abuse-related inquiries.
Conduct daily enforcement operations, including account suspension, reinstatement review, bulk suspension workflows, and coordination with Engineering when tooling gaps require manual support.
Review and investigate abuse reports from hosts, customers, support tickets, enforcement actions, and internal QA signals to determine whether additional action or deeper investigation is needed.
Calendly provides a scheduling automation platform to help individuals and teams schedule meetings efficiently. Millions of people rely on Calendly, and the company is experiencing exciting product growth; this is a fantastic time to join them.
Diligently investigate and resolve complex, high-impact fraud cases from internal teams and carrier partners, applying strong analytical judgment.
Conduct advanced data analysis using tools like Looker, SQL, and Datadog to identify fraud patterns, quantify risk, and support data-driven decisions.
Lead escalations, make final decisions with business impact, and partner with account owners to clearly communicate findings and support resolution.
Aircall provides a cloud-based phone system and call center software for modern businesses. It is a technology company working to improve customer communication and support operations.
Define policies across accounts, payments, and API usage.
Build a risk-based system driven by aggregated signals.
Handle investigations, enforcement decisions, and appeals.
OpenRouter provides the AI routing and infrastructure layer that AI builders, AI-native startups, and enterprises use to access, manage, and optimize their AI usage through a unified API, billing interface, and analytics platform. They empower some of the most advanced AI builders in the world by giving them the flexibility to move fast and scale confidently. A fully remote team with a strong culture of autonomy and trust.
Contribute to strategic direction for Trust & Safety and translate risk insights into measurable OKRs.
Own end-to-end risk mitigation across Critical Response, Compliance, and Claims.
Partner cross-functionally with Legal, Product, Engineering, Operations, and CX leadership.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. They offer flexible delivery solutions with a network of more than 310,000 independent drivers nationwide.
Handle privacy complaints submitted by users, working from established intake and response workflows.
Support investigations into user claims by gathering relevant account information, summarizing findings, and preparing documentation for escalation to senior team members or outside counsel.
Serve as the escalation point for BPO contractors handling initial queue triage, reviewing flagged items and determining next steps.
Discord is a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. Discord is committed to inclusion and providing reasonable accommodations during the interview process.
Dig into data and piece together what's going on to investigate suspicious betting patterns.
Unravel complex user behaviors, such as multi-accounting schemes and bonus abuse.
Identify risk and build clear, evidence-backed cases with internal tools and admin systems.
Novig is building America's #1 sports prediction market. Our mission is to financialize and democratize sports trading - taking a closed system run by casinos and turning it into a fair, efficient, two-sided market where the power sits with users.
Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.
This company is a leading global travel and experiences marketplace. They are looking for a Host Success / Onboarding Specialist to support the AMER acquisitions team for its Experiences product.
Lead end-to-end resolution of complex transaction disputes, from investigation to final decision.
Liaise with customers and merchants to provide timely and accurate notice on cases.
Analyze data to pinpoint patterns for emerging merchant and fraud trends, reporting findings and recommendations to leadership.
Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents.