Marketplace Onboarding Operations Specialist

What You Will Do:

• Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
• Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
• Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.

Must Haves:

• Bachelor's degree or equivalent experience in a related field.
• 1 to 2+ years of customer facing experience in sales, customer support, or partnerships operations, demonstrating the ability to communicate effectively with external stakeholders.
• Strong problem solving ability with a proven track record of independently investigating and resolving issues, not just logging tickets.

Preferred qualifications:

• Experience at a marketplace or travel platform such as a global accommodations site, tours and activities platform, rideshare, peer to peer rental, or large online marketplace.
• Experience at a major consumer tech or social platform in a customer service, quality, or operations capacity.

Role Details:

• Contract type: 8 months, with potential extension based on program timelines and team needs.
• Hours: Full-time, 40 hours per week.
• Location: US-based, remote.