Serve as the primary point of contact for traders and customers, owning interactions from start to resolution via live chat, email, and Discord.
Accurately identify and resolve a wide range of inquiries including account questions, technical issues, and platform functionality.
Develop a strong understanding of Tradeify's trading platforms, internal tools, and proprietary systems to troubleshoot and escalate issues appropriately.
Tradeify is a fintech and proprietary trading platform that provides multi-asset trading through data-driven strategies and advanced technology, partnering with industry leaders like NinjaTrader. It is a fast-growing, globally distributed company with a culture focused on quantitative analysis, risk management, and innovation.
Assist Traders with identifying, documenting, and escalating issues within the team.
Support verification, adjustment & creation of Sport & Competition setups across environments.
Help test and monitor app features to ensure proper functionality and navigation.
PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. They deliver the experiences people want, how and where they want them and are always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products.
Own one core trading sub-surface end-to-end and drive prioritization and API design.
Run discovery with partners, translate finding into a sequenced backlog.
Partner with compliance and legal teams on product decisions in a regulated environment.
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure. They serve hundreds of financial institutions across 40 countries with institutional-grade APIs and have a global team of 380+ distributed members.
Manage transaction workflows end-to-end, including document compliance, commission processing, and agent support.
Serve as a key partner to agents, guiding them through systems, processes, and requirements while ensuring accuracy and timeliness.
Proactively identify issues and drive solutions with a strong understanding of compliance, financial accuracy, and internal systems.
SERHANT. is the most followed real estate brand globally, redefining the traditional brokerage model through media, content, and innovation. Powered by a full-service in-house film studio and amplification platform, they position properties—and agents—in front of more people.
Ensure clients receive best in class service while managing risk exposures.
Improve the trading offering through tooling and technical investments.
Anchorage Digital is building a digital asset platform for institutions to participate in crypto. They have a team of more than 600 members and offices in New York, Porto, Singapore and Sioux Falls.
Order, track, review, and input data related to payoffs, taxes, and other items for real estate transactions.
Use internal systems like ResWare and Outlook to manage daily work and follow up with third parties on due dates.
Review action lists, communicate with escrow teams on file issues, and participate in learning activities to expand knowledge.
OS National LLC is a Title and Escrow company providing boutique services on a national platform with centralized delivery solutions for mortgage originators and servicers. The company is part of the Opendoor family, has a culture emphasizing kindness, appreciation, growth, and respect, and actively partners with employees for career development.
Build and manage a global trading operations team to support client trading activities.
Ensure timely settlements, reconciliation, and implement strong risk mitigation strategies.
Serve as the key liaison between operational teams and engineering/product teams.
Anchorage Digital is building a secure digital asset platform for institutions, enabling participation in crypto through custody, staking, trading, and governance. It has over 600 employees and values diversity and inclusion.
Execution of the risk-based branch exam program in FINRA-registered and non-registered Private Client Group branches across the country.
Clear communication of all exam findings to branch management, exam managers and compliance leadership.
Ensure risks and adverse trends are identified and escalated.
Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. They have locations and subsidiaries across the United States, Canada, the United Kingdom and Germany.
Write trader-facing emails across product launches and program changes.
Own blog content that educates traders on market concepts and trading strategy.
Contribute to GTM campaigns, video scripts, paid ad copy, and product launch messaging.
Topstep is an engaging company in which the Copywriter plays a critical role in how it shows up across every channel traders interact with. It fosters a culture of collaboration and communication, and ranges from fully remote to hybrid.
Support the Partner Solutions team in managing relationships with financial institution partners, contributing to their success.
Assist in developing marketing collateral and researching best practices to optimize partner use of the Pre-Approvals solution.
Collaborate with internal teams to support partner strategies and ensure timely resolution of partner needs.
SavvyMoney is a leading San Francisco East Bay fintech company providing integrated credit score and personal finance solutions to bank and credit union partners. They have been recognized as a top place to work and are an Inc. 5000 Fastest Growing Company.