Escrow Support Specialist (ESS) – Setup for Pre-Closing

Responsibilities:

• Review action lists and reports to prioritize ordering data for payoffs, taxes, HOAs, and utilities.
• Enter amounts and paid-through dates into systems and add information to title commitments as available.
• Follow up with third parties on overdue items and reorder expired items to maintain timelines.

Competencies:

• Demonstrate strong communication and detail orientation to manage multiple files accurately.
• Utilize technical ability with systems like ResWare and web portals while adopting new tools.
• Show ownership in problem-solving by raising blockers early and proposing fixes to prevent rework.

Qualifications and Schedule:

• High school diploma or GED is required, with a Bachelor’s degree preferred but not mandatory.
• Experience in high-volume customer service, financial services, or title/escrow environments is beneficial.
• Work an 8-hour shift ending at 6:30 PM or 7:30 PM Eastern, with potential for later shifts based on business needs.