Serve as the primary point of contact for traders and customers, owning interactions from start to resolution via live chat, email, and Discord.
Accurately identify and resolve a wide range of inquiries including account questions, technical issues, and platform functionality.
Develop a strong understanding of Tradeify's trading platforms, internal tools, and proprietary systems to troubleshoot and escalate issues appropriately.
Tradeify is a fintech and proprietary trading platform that provides multi-asset trading through data-driven strategies and advanced technology, partnering with industry leaders like NinjaTrader. It is a fast-growing, globally distributed company with a culture focused on quantitative analysis, risk management, and innovation.
Plan and host sports viewing events, bar activations, and grassroots marketing campaigns.
Educate users on how Signup Expert works and how it can improve their betting strategy.
Distribute promotional materials and share exclusive app offers in your local community.
Signup Expert is a high-energy growth agency that puts you at the center of the action in sports betting, online casinos, and all things iGaming. They are built by a team that's passionate about sports, iGaming, and connecting people with the latest and greatest platforms.
Reconciliation of trading affirmation/confirmation platforms
Research/resolve settlement breaks
Trade error management between internal and external trading desks
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more. They serve over 31,300 families across 90+ cities in the U.S. and were ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years.
High volume live Customer Support for contest entrants via email and live chat feature.
Resolve contest inquiries regarding sporting rules & account and billing inquiries from users.
Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
Boom Entertainment is redefining the way fans engage with sports through innovative, high-quality sports products. They are a small team with high standards, moving fast, operating with urgency, and expect high ownership.
Dig into data and piece together what's going on to investigate suspicious betting patterns.
Unravel complex user behaviors, such as multi-accounting schemes and bonus abuse.
Identify risk and build clear, evidence-backed cases with internal tools and admin systems.
Novig is building America's #1 sports prediction market. Our mission is to financialize and democratize sports trading - taking a closed system run by casinos and turning it into a fair, efficient, two-sided market where the power sits with users.
Triage and resolve T&S escalations coming through internal channels, including suspension/reinstatement requests, CX escalations, host/user reports, and other abuse-related inquiries.
Conduct daily enforcement operations, including account suspension, reinstatement review, bulk suspension workflows, and coordination with Engineering when tooling gaps require manual support.
Review and investigate abuse reports from hosts, customers, support tickets, enforcement actions, and internal QA signals to determine whether additional action or deeper investigation is needed.
Calendly provides a scheduling automation platform to help individuals and teams schedule meetings efficiently. Millions of people rely on Calendly, and the company is experiencing exciting product growth; this is a fantastic time to join them.
Own the problem, not just the ticket — you see something broken and fix it, then document it so it doesn't break the same way again.
Have deep hands-on experience with support platforms — you've been an admin, not just a user. You know what Intercom, Zendesk, or similar platforms can do.
Are fluent in AI tools in a support context — you understand where AI helps (deflection, copilots, content maintenance) and where it creates problems.
Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.
Serve as the senior technical point of contact for partners integrating with NinjaTrader APIs, providing expert guidance.
Partner directly with external engineering teams to debug complex integration issues and accelerate time-to-production.
Own the quality standard for API support, establishing best practices for troubleshooting, documentation, and partner communication.
NinjaTrader is an industry-leading trading platform and futures broker, empowering traders to take control of their financial destiny. They provide cutting-edge products and services that enhance the trading journey and their user base has grown to over 2 million users, becoming the number one rated futures brokerage worldwide.
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Validate and clarify the issue reported and answer how-to questions.
Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.
Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.