Serve as the primary point of contact for traders and customers, owning interactions from start to resolution via live chat, email, and Discord.
Accurately identify and resolve a wide range of inquiries including account questions, technical issues, and platform functionality.
Develop a strong understanding of Tradeify's trading platforms, internal tools, and proprietary systems to troubleshoot and escalate issues appropriately.
Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
Provide hands-on support to community administrators and creators, helping them navigate platform features.
Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.
Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.
Reconciliation of trading affirmation/confirmation platforms
Research/resolve settlement breaks
Trade error management between internal and external trading desks
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more. They serve over 31,300 families across 90+ cities in the U.S. and were ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years.
Assist Traders with identifying, documenting, and escalating issues within the team.
Support verification, adjustment & creation of Sport & Competition setups across environments.
Help test and monitor app features to ensure proper functionality and navigation.
PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. They deliver the experiences people want, how and where they want them and are always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products.
Serve as the senior technical point of contact for partners integrating with NinjaTrader APIs, providing expert guidance.
Partner directly with external engineering teams to debug complex integration issues and accelerate time-to-production.
Own the quality standard for API support, establishing best practices for troubleshooting, documentation, and partner communication.
NinjaTrader is an industry-leading trading platform and futures broker, empowering traders to take control of their financial destiny. They provide cutting-edge products and services that enhance the trading journey and their user base has grown to over 2 million users, becoming the number one rated futures brokerage worldwide.
Handle high volumes of live chat and support tickets across assigned language queues.
Provide accurate, valid, and comprehensive information on platform features, products, and processes.
Manage complaints, provide proper solutions, and follow up to secure resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries, offering a wide range of digital-asset products and services with industry-leading security and a user-centric global organization.
Address customer issues and provide feedback to Twilio’s Product and Engineering teams.
Work with customers' developers, architects, and support personnel to resolve problems.
Collaborate with teammates and Twilio Product and Engineering teams, including filing JIRAs.
Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a remote-first work environment with a strong culture of connection and global inclusion.
Ensure clients receive best in class service while managing risk exposures.
Improve the trading offering through tooling and technical investments.
Anchorage Digital is building a digital asset platform for institutions to participate in crypto. They have a team of more than 600 members and offices in New York, Porto, Singapore and Sioux Falls.
Write trader-facing emails across product launches and program changes.
Own blog content that educates traders on market concepts and trading strategy.
Contribute to GTM campaigns, video scripts, paid ad copy, and product launch messaging.
Topstep is an engaging company in which the Copywriter plays a critical role in how it shows up across every channel traders interact with. It fosters a culture of collaboration and communication, and ranges from fully remote to hybrid.
Support merchants during integration with Noda’s payment solutions.
Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems.
Diagnose incidents, identify root causes, and coordinate resolutions with internal teams.
Social Discovery Group (SDG) unites millions of users on dozens of social discovery products, solving loneliness and disconnection by transforming virtual intimacy. Their international team of 1000+ professionals and digital nomads works all over the world.
Communicate with users both in writing through support tickets and verbally via calls.
Contribute to product improvement by escalating issues to the relevant teams.
Liven develops a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors. They have reached a scale they’re proud of and maintain a "Day 1" spirit, constantly asking questions, testing hypotheses, and adapting to new contexts.
Build and manage a global trading operations team to support client trading activities.
Ensure timely settlements, reconciliation, and implement strong risk mitigation strategies.
Serve as the key liaison between operational teams and engineering/product teams.
Anchorage Digital is building a secure digital asset platform for institutions, enabling participation in crypto through custody, staking, trading, and governance. It has over 600 employees and values diversity and inclusion.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Own a high-volume queue of 30–40+ customer support tickets per day across email, chat, and phone, ensuring timely and accurate resolution.
Investigate and diagnose technical issues related to ERP syncs, SSO, AI invoice scanning, and system discrepancies using logs, dashboards, and customer data.
Triage, document, and escalate potential bugs to technical teams while maintaining proactive customer communication and clear ticket hygiene.
Kojo is a construction technology company that makes it cheaper and easier for commercial construction companies to buy building materials, transforming a traditionally uninnovated part of a $10 trillion global industry. Founded in 2018, it is a fast-growing, inclusive, and remote-first company with team members across the Americas.
Manage customer inquiries across multiple channels while maintaining high satisfaction scores and processing financial transactions with accuracy.
Analyze customer accounts to resolve billing disputes and collaborate with internal teams to solve complex issues requiring financial expertise.
Execute daily financial operations, document interactions in systems, and optimize support processes by identifying trends and recommending improvements.
Breezy provides a hiring platform to streamline recruitment processes for organizations. They are a growing team focused on delivering efficient and user-friendly solutions for job applicants and hiring managers.
Own one core trading sub-surface end-to-end and drive prioritization and API design.
Run discovery with partners, translate finding into a sequenced backlog.
Partner with compliance and legal teams on product decisions in a regulated environment.
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure. They serve hundreds of financial institutions across 40 countries with institutional-grade APIs and have a global team of 380+ distributed members.
Own customer-facing communications across the full customer lifecycle.
Manage KYB and KYC document collection, application tracking.
Provide accurate settlement time estimates and rail-specific guidance
Sphere Labs is building modern, compliance-native infrastructure for cross-border payments and settlement. They are a fully remote, global team backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and some of the world's largest sovereign affiliates.
Handle technical support via phone, email, chat, and social media for student online classroom access issues.
Troubleshoot basic and advanced technical problems, including browser issues and classroom setup, while meeting call center metrics.
Document resolutions, escalate issues as needed, and work independently in a virtual, high-volume call environment with structured schedules.
Grand Canyon Education is an educational service company that provides operational and technological support to the post-secondary education sector. It has a collaborative, supportive culture focused on innovation and community impact, working closely with Grand Canyon University.
Resolve customer concerns effectively and efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.
Own one core accounts sub-surface end-to-end (KYC / identity verification, account types, sub-accounts / multi-accounts, or IRA cross-work) - drive prioritization, API design, and rollout inside your surface.
Run discovery with partners and prospects against real integration constraints, translate findings into a sequenced backlog for your surface, and push back on requests that don’t fit the platform without over-promising.
Partner with compliance and legal on product decisions that touch licensing, KYC / AML, identity verification, and account-model design - comfortable shipping in parallel with them in a regulated environment.
Alpaca is a self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, and more. They serve hundreds of financial institutions across 40 countries with institutional-grade APIs and have a global team of 380+ distributed members.
Be the first point of contact for customers, helping them navigate the platform.
Troubleshoot technical issues and ensure customers have the best possible listening experience.
Respond to customer inquiries via inbound messages in both Vietnamese and English.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.