Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Lead the architectural design and hands-on development of our global fiat payment rails.
Architect, implement, and scale seamless API integrations into our banking partners' systems.
Develop robust internal operational tooling to support reconciliation, automated alerts, financial operations, and compliance reporting.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading and is trusted by some of the world’s most recognized financial and consumer brands.
Serve as the senior technical point of contact for partners integrating with NinjaTrader APIs, providing expert guidance.
Partner directly with external engineering teams to debug complex integration issues and accelerate time-to-production.
Own the quality standard for API support, establishing best practices for troubleshooting, documentation, and partner communication.
NinjaTrader is an industry-leading trading platform and futures broker, empowering traders to take control of their financial destiny. They provide cutting-edge products and services that enhance the trading journey and their user base has grown to over 2 million users, becoming the number one rated futures brokerage worldwide.
Collaborate with Engineering, Finance, and Data Science to define and execute the payments and billing roadmap.
Identify areas of opportunity and drive the delivery of improvements for bank account connectivity.
Develop the strategy for how Acorns will leverage technologies to reduce friction for our customers and implement the proper controls.
Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents.
Demonstrates exceptional understanding of integrations with loan origination systems and online banking platforms.
Collaborates with leadership to define scope and trade-offs for integrations and product onboarding.
Actively manages multiple projects and ensures alignment with business and technical objectives.
SavvyMoney provides integrated credit score and personal finance solutions to bank and credit union partners. They are recognized as one of the "Top 25 Places to Work in the San Francisco Bay Area" and an Inc. 5000 Fastest Growing Company.
Be a subject matter expert on the consumer credit products
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. We have an amazing team of 25,200 people in 32 countries.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Identify opportunities for growing adoption and engagement of payments and shape these opportunities through all phases of planning and execution - for both retail and business segments.
Monzo is on a mission to make money work for everyone. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK. They are gearing up for their next phase of growth, from 15 million to 20 million customers.
Participate in strategic planning and goals of the product line, aligning dependencies to reach shared company goals.
Develop and maintain the product roadmap, own the product backlog, and work closely with development teams to deliver successful product increments.
Gather, validate, and document business requirements, create product documentation, analyze service metrics, and drive continuous improvement of product quality.
CoinsPaid Solutions is a fintech company that builds blockchain payment infrastructure for the global economy, designing and scaling payment systems that connect digital assets with real-world financial operations. The company has over 350 professionals working remotely across multiple countries, fostering a culture of ownership, trust, and collaboration recognized for Best Corporate Culture in the Blockchain Industry in Europe.
Lead strategy and scale for the end-to-end payment lifecycle.
Build and mentor a team, initially managing and mentoring one direct report.
Optimize and innovate payment flows to eliminate operational bottlenecks.
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people.
Be the first point of contact for merchants and partners, handling inquiries related to card payment terminals and POS systems.
Provide phone and written support for card terminals and ATMs, assisting with installations, replacements, and activations.
Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues.
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.
Design, develop, and maintain high-quality payment processing systems.
Build and refine seamless transaction experiences that optimize fund transfers.
Ensure efficient and intuitive onboarding experiences for users interacting with payment systems.
Kraken is a mission-focused company rooted in crypto values. As a fully remote company with Krakenites in 70+ countries, they are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space.
Serve as the first point of contact for workflow failures and technical support queries.
Monitor data flow logs, workflow reports, and support boards daily.
Troubleshoot and resolve known technical issues using documented SOPs.
HelloKindred specializes in staffing marketing, creative, and technology roles, offering talent solutions that can be delivered on-site, remotely, or hybrid. Their vision is to make work accessible and people’s lives better by connecting ambitious talent to flexible opportunities with trusted brands.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.
Gathering, validating and documenting business and system requirements.
Improving and maintaining product and project documentation standards.
Defining business problems through in-depth investigation and gathering of technical and non-technical information.
Coinspaid Solutions is a fintech company building blockchain payment infrastructure for the global economy. They design, implement, and scale payment systems that connect digital assets with real-world financial operations, with a team of 350+ professionals working remotely across multiple countries.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Lead, coach, and develop a distributed technical support team, setting standards for ticket handling and client communication.
Personally own complex technical escalations involving APIs, healthcare data standards, and EHR integrations.
Build and refine the support operating model, including triage systems, escalation paths, and performance dashboards.
Health Gorilla operates a healthcare interoperability platform, facilitating secure data exchange between providers, labs, and patients. The company is a health tech scale-up with a collaborative, client-focused culture that emphasizes solving complex problems.
Be responsible for owning and delivering quarterly goals for your team.
Support peers and stakeholders in the product development lifecycle.
Foster a culture of quality and ownership on your team.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is remote-first and values its employees by providing competitive benefits.
Lead the design of a double-entry, multi-partner sub-ledger architecture.
Design the integration layer that lets the company add or swap partners without rewriting product code.
Design how OFAC screening, BSA/AML signals, and in-house fraud models run inline on every money movement decision.
CertifID provides a secure platform that verifies identities, authenticates wire transfer instructions, and detects fraud attempts in real estate transactions. They have been recognized as one of the Best Startups to Work for in Austin and prioritize a dynamic work environment.
Troubleshoot complex customer issues across networking, APIs, and communications products.
Investigate using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling.
Collaborate with customers, vendors, and engineering teams to resolve cases.
Telnyx is building the future of global connectivity, from architecting a global, multi-cloud IP network to bringing hyperlocal edge technology. They solve real-world problems through innovative connectivity solutions and foster an environment of continuous learning and growth for their team.