Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Support merchants during integration with Noda’s payment solutions.
Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems.
Diagnose incidents, identify root causes, and coordinate resolutions with internal teams.
Social Discovery Group (SDG) unites millions of users on dozens of social discovery products, solving loneliness and disconnection by transforming virtual intimacy. Their international team of 1000+ professionals and digital nomads works all over the world.
Own one core trading sub-surface end-to-end and drive prioritization and API design.
Run discovery with partners, translate finding into a sequenced backlog.
Partner with compliance and legal teams on product decisions in a regulated environment.
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure. They serve hundreds of financial institutions across 40 countries with institutional-grade APIs and have a global team of 380+ distributed members.
Serve as the primary point of contact for traders and customers, owning interactions from start to resolution via live chat, email, and Discord.
Accurately identify and resolve a wide range of inquiries including account questions, technical issues, and platform functionality.
Develop a strong understanding of Tradeify's trading platforms, internal tools, and proprietary systems to troubleshoot and escalate issues appropriately.
Tradeify is a fintech and proprietary trading platform that provides multi-asset trading through data-driven strategies and advanced technology, partnering with industry leaders like NinjaTrader. It is a fast-growing, globally distributed company with a culture focused on quantitative analysis, risk management, and innovation.
Lead, coach, and develop a distributed technical support team, setting standards for ticket handling and client communication.
Personally own complex technical escalations involving APIs, healthcare data standards, and EHR integrations.
Build and refine the support operating model, including triage systems, escalation paths, and performance dashboards.
Health Gorilla operates a healthcare interoperability platform, facilitating secure data exchange between providers, labs, and patients. The company is a health tech scale-up with a collaborative, client-focused culture that emphasizes solving complex problems.
Own and deliver end-to-end TRM solutions for clients, understanding requirements to designing processes, customizing the platform, and integrating APIs.
Act as the go-to technical consultant during discovery calls, documenting technical requirements and guiding solution design.
Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. They are a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.
Troubleshoot complex customer issues across networking, APIs, and communications products.
Investigate using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling.
Collaborate with customers, vendors, and engineering teams to resolve cases.
Telnyx is building the future of global connectivity, from architecting a global, multi-cloud IP network to bringing hyperlocal edge technology. They solve real-world problems through innovative connectivity solutions and foster an environment of continuous learning and growth for their team.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.
Address customer issues and provide feedback to Twilio’s Product and Engineering teams.
Work with customers' developers, architects, and support personnel to resolve problems.
Collaborate with teammates and Twilio Product and Engineering teams, including filing JIRAs.
Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a remote-first work environment with a strong culture of connection and global inclusion.
Own and maintain strong relationships with our top API partners, serving as their primary technical point of contact to ensure long-term alignment and collaboration.
Own full post-sale success: onboarding, adoption, renewal, and expansion for key accounts.
Conduct technical discovery sessions to bridge Runway's API capabilities with our partners' most complex challenges.
Runway is building AI to simulate the world through merging art and science. They believe that world models are at the frontier of progress in artificial intelligence. Runway's team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Become an expert on Loop’s platform, ecosystem, and integrations.
Provide technical support to Sales, Post Sales, and Partner teams through Slack, in-person and virtual meetings.
Create customised product demos and proofs-of-concept, including front-end configurations and region-specific scenarios.
Loop is an ecommerce software company serving over 5,000 of the best brands on Shopify. They power critical parts of the shopping experience ensuring customers confidence in on time arrivals, expected fits, and refunds or exchanges. They value empathy with high standards.
Investigate reported issues end to end within Kalepa’s AI underwriting platform.
Draft responses to Kalepa’s clients that are clear, accurate, and resolve the issue.
File Jira tickets with full diagnostic context when issues are confirmed bugs.
Kalepa is building AI that can perform the work of insurance professionals by creating AI systems for insurers. They are backed by leading investors and their team brings experience from companies like Facebook, Palantir, and Google.
Serve as the first point of contact for workflow failures and technical support queries.
Monitor data flow logs, workflow reports, and support boards daily.
Troubleshoot and resolve known technical issues using documented SOPs.
HelloKindred specializes in staffing marketing, creative, and technology roles, offering talent solutions that can be delivered on-site, remotely, or hybrid. Their vision is to make work accessible and people’s lives better by connecting ambitious talent to flexible opportunities with trusted brands.
Define and own Alpaca's market data strategy as a capability that powers the platform and as a revenue-generating product line.
Decide what data to source, how to package and price it, and what to build versus buy.
Ship the APIs, feeds, and tooling that partners and internal teams depend on every day.
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. They serve hundreds of financial institutions across 40 countries with their institutional-grade APIs and have a global team of 380+ members.
Serve as a subject‑matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration.
Design, build, and maintain API integrations between RingCentral, NICE CXone, and Salesforce, including custom REST/API development.
Troubleshoot and resolve complex issues spanning telecom platforms, contact center systems, CRM integrations, and customer journeys.
BHG Financial provides financial solutions. They have an award-winning culture centered around transforming talented employees into effective business leaders. They are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success.
Empower institutional clients to integrate and maximize the value of Anchorage Digital's platform.
Foster deep partnerships and transform technical challenges into streamlined solutions.
Guide clients through onboarding, solution design, technical support, and proactive enablement.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. The company has over 600 employees and is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion.