Key Responsibilities:
- Handle customer inquiries via phone, email, and chat platforms while processing billing and payment-related issues.
- Analyze accounts for discrepancies, lead escalated cases, and ensure proper reconciliation and documentation in CRM systems.
Required Qualifications:
- Bachelor's degree in Business, Finance, or related field with 2+ years in customer service or financial operations.
- Strong analytical, communication, and organizational skills, plus proficiency in Microsoft Office and CRM software.
Technical Skills:
- Advanced Excel skills, experience with CRM platforms, and knowledge of financial software and payment processing systems.
- Ability to manage sensitive data and multitask effectively in a remote digital environment.
Breezy
Breezy provides a hiring platform to streamline recruitment processes for organizations. They are a growing team focused on delivering efficient and user-friendly solutions for job applicants and hiring managers.