Manage, coach, counsel, and develop assigned staff in the assigned escrow division(s).
Oversee vendor(s), including monitoring scorecards, performance, and conducting quality control audits.
Ensure compliance with property tax, mortgage insurance, loss draft, and property insurance regulatory requirements.
LoanCare is a leading full-service mortgage loan subservicer. They deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. They subservice over 1.8 million loans in 50 states.
Manage transaction workflows end-to-end, including document compliance, commission processing, and agent support.
Serve as a key partner to agents, guiding them through systems, processes, and requirements while ensuring accuracy and timeliness.
Proactively identify issues and drive solutions with a strong understanding of compliance, financial accuracy, and internal systems.
SERHANT. is the most followed real estate brand globally, redefining the traditional brokerage model through media, content, and innovation. Powered by a full-service in-house film studio and amplification platform, they position properties—and agents—in front of more people.
Utilize a ticketing-based platform to efficiently manage and track customer inquiries.
Review search packages & reports to provide accurate assistance to our customers.
Respond to incoming calls and deliver timely and professional support.
TitleWave Real Estate Solutions is a division of Fidelity National Financial (FNF) that serves as a key liaison between the Company and its customers. The company offers a positive customer experience.
Assist Senior Loan Processors in gathering and organizing loan file information.
Make timely follow-up calls to quickly compile accurate file information.
Work with vendors, title companies, and banks to gather necessary loan file information.
Cascade Financial Services is a trusted lender in Attainable Housing, helping families realize the dream of home ownership through tailored mortgage loan solutions. Since 1999, they've grown leveraging automation and skilled professionals.
Reviewing the complete file and ensuring the various documents in the file are in sync with the all the others and the loan application on the system.
Understanding the investor closing requirements before documents are drawn.
Enter required escrow details in the platform
Sutherland Mortgage Services Inc. is a premier nationwide provider of end to end mortgage solutions including originations, underwriting, processing, closing, post-closing and loan servicing support for over 30 years. The company is a collaborative, considerate and friendly team that prioritizes having a diverse, inclusive, and respectful workplace.
Perform daily status follow up on open search orders and monitor state specific queues and departments.
Communicate with clients, customer service, and internal team members regarding fees, delays, and clarification requests.
Track, document and escalate issues related to vendor performance.
TitleWave Real Estate Solutions is a division of Fidelity National Financial (FNF). They provide real estate solutions and services. They offer a comprehensive benefits package for eligible employees and promote an equal opportunity policy that values diversity and inclusion.
Manage manual intake, validation, and coordination of customer submitted materials
Collect and track payments and deposits
Track payments and resolve discrepancies to ensure accurate cost recovery
Pyrovio supports economic development to better serve their clients’ customers. They are an equal opportunity employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Responds to business phones, directs callers, schedules client appointments, and addresses voicemail messages within 24 hours.
Responds to virtual chat, directing participants to appropriate resources via referral or direct engagement.
Engages with a system-wide referral database, creating referrals for a diversity of internal and external partners.
Equus Workforce Solutions provides workforce development services in North America. They focus on the development, design, and delivery of demand-driven workforce solutions and have a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Reconciliation of trading affirmation/confirmation platforms
Research/resolve settlement breaks
Trade error management between internal and external trading desks
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more. They serve over 31,300 families across 90+ cities in the U.S. and were ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years.
Follow up on leads, value properties, analyze comps and acquire new homes.
Negotiate acquisitions and dispositions of properties.
Perform extensive due diligence on all acquisitions and prepare contracts for ratification.
House Buyers of America is a residential real estate investment company that buys, renovates, and resells homes, offering a guaranteed, fast, and hassle-free sale. They have a history of strong growth and success and are a member of the Inc 5000 list.
Manage emails and schedule appointments efficiently.
Conduct web and property research to generate leads.
Create and update property listings on platforms.
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. They specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Initiate courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process.
Meticulously log phone calls, case statuses, and documents into the online document management software.
Ensure the efficient linkage of releases onto Litify, confirming PIP benefits, and validating damages with a complete provider list.
The Ward Law Group is recognized as one of the Best Places to Work. They serve their community with compassion and excellence, empowering employees to deliver real results for clients and values faith, accountability, leadership, loyalty, and service.
Performing portfolio collections outreach, exceeding goals, and meeting KPIs.
Researching and reconciling misapplied cash and documenting efforts in Netsuite.
Reviewing customer financial position and engaging in policy updates.
Basis is a company that empowers agencies and brands with software automating digital media operations. They have a culture where individuals drive change, with flexible work options across the U.S. and Canada.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team.
Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities.
Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations.
ePlus believes technology is a people business and delivers solutions that make a real difference. They are passionate, skilled, and driven to deliver solutions that make a real difference and values collaboration, innovation, and extraordinary results.
Process child support payments, both paper and electronic form, in the SDU system.
Pay attention to detail and accurately key data.
Work independently with little direction and work as a team member.
Systems & Methods, Inc. (SMI) develops state-of-the-art solutions for complex human service operations. SMI is a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States and a culture of teamwork and dedication.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Answer incoming calls and initiate outbound calls.
Create interest in reverse mortgage program and qualify customer.
Transfer interested and qualified customer to sales team and create appointments.
Longbridge helps seniors unlock the power of their home equity, aiming to help older homeowners make the most of their assets so they can live the retirement they imagined. They have been named a Great Place to Work® three years in a row, providing careers that grow with their team members.
Manage customer inquiries across multiple channels while maintaining high satisfaction scores and processing financial transactions with accuracy.
Analyze customer accounts to resolve billing disputes and collaborate with internal teams to solve complex issues requiring financial expertise.
Execute daily financial operations, document interactions in systems, and optimize support processes by identifying trends and recommending improvements.
Breezy provides a hiring platform to streamline recruitment processes for organizations. They are a growing team focused on delivering efficient and user-friendly solutions for job applicants and hiring managers.