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LoanCare
LoanCare
13 open remote positions
LoanCare is a leading full-service mortgage loan subservicer, delivering excellence to banks, credit unions, independent mortgage companies, investors, and homeowners. Backed by Fidelity National Financial (NYSE: FNF), they offer a career foundation built on integrity and collaboration.
Salary Distribution
13 of 13 jobs
Benefits Overview
13 of 13 jobs
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Open Positions
Supervises daily operation of the Collection unit, ensuring compliance with policies and regulations. Performs collection activity on accounts when subordinates have difficulty collecting. Reviews the department’s collection activity, identifying trends and assessing unit effectiveness.
Microsoft Office
Negotiation
Analytical
Problem Solving
Communication
Coordinate and manage the daily operations of the Collections and SPOC Department. Develop and implement monthly collection strategy in compliance with investor, insurer, client, and LoanCare guidelines. Manage, coach, counsel and develop assigned staff, ensuring adequate staffing and training.
Negotiation
Problem-solving
Mortgage
Management
Microsoft Office
Coach newly hired employees and provide guidance to current employees as needed. Develop and deliver training programs on call center specific material. Collaborate with management on process development and improvement.
Communication
Microsoft Office
Problem-solving
Analytical
Prioritization
Process internal departments’ requests for information and research from clients and customers Collaborate with internal teams on behalf of the Default Operations team Research issues and questions by contacting law firms, county offices, and supporting vendors to obtain information for resolution
Microsoft Office
Communication
Time Management
Adaptability
Maintain and manage loans in loss mitigation as part of the SPOC team. Answer inbound calls and return voicemail and handle escalations. Negotiate payment arrangements and explain Loss Mitigation options.
Supervise daily operation of the SPOC unit, ensuring compliance with policies/procedures. Supervise, coach, counsel and develop assigned staff. Handle escalated borrower calls, which may include conflict resolution.
Microsoft Office
Negotiation
Analytical
Problem-solving
Communication Skills
Prepare complex daily reconciliations, analyze outstanding items, and provide clearing recommendations. Complete daily MSP balancing reports and record appropriate debit/credit adjustments. Ensure timely submission of incoming wires and ACH transactional details for clearing and provide weekly aging reports.
Microsoft Word
Excel
Analytical Skills
Problem-solving
Time Management
Oversee and assist with the daily processes and operations of all MERS-related functions. Responsible for leading, monitoring and reviewing daily processes and operations of MERS and Data Integrity areas. Train, coach and develop staff to ensure department efficiencies are maintained and consistently improved upon.
Microsoft Excel
Access
Word
Analytical Skills
Communication Skills
Coordinate the employment application lifecycle, including applicant tracking and onboarding activities. Support special projects, hiring events, and process improvement initiatives within Talent Acquisition. Maintain candidate records and status updates within the iCIMS to ensure data integrity.
ICIMS
Microsoft Office
Utilize logical problem-solving to find creative solutions to problems with Genesys Cloud CX. Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices. Work with stakeholders and other technical teams to collect business and technical requirements to design/deliver enterprise-level solutions using Genesys architect and Genesys Scripter.
SIP
VoIP
REST API
Lead process improvement initiatives and optimization of complex processes Perform analysis of operational processes and recommend automation, optimization, and modernization opportunities Support regulatory, compliance, audit, and risk management activities through expert‑level analysis
Business Analysis
SQL
Microsoft Office
Data Analysis
Review loan documents to determine if loan is assumable. Prepare and distribute approval and denial letters. Prepare and distribute assumption packages.
Mortgage
Customer Service
Communication
Review TRID pre-closing disclosures and validate loan data and calculations. Examine file documentation for completeness and follow up with borrowers. Serve as a liaison to resolve issues and ensure smooth assumptions process.
Mortgage
Customer Service
Microsoft Office
Communication