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Responsibilities:
- Supervise call center teams to ensure customer experience specialists meet performance standards.
- Manage daily operations and monitor correspondence for feedback.
- Mentor and develop customer experience specialists.
Qualifications:
- High school diploma or equivalent required.
- Understanding of mortgage servicing and proven leadership experience.
- Excellent communication, analytical, and multitasking abilities.
Benefits:
- Optional medical, dental, vision, life, and disability insurance.
- Fidelity National Financial matching 401(k) and employee stock purchase.
- Access to mental health resources and tuition reimbursement.
LoanCare
LoanCare is a leading mortgage loan subservicer serving banks, credit unions, and homeowners. Backed by Fortune 500 Fidelity National Financial, it offers a culture of integrity, innovation, and collaboration.