Manage customer interactions related to mortgage accounts in bankruptcy and ensure professional handling.
Assist specialists with calls and manage escalated situations to effective resolutions.
Research and resolve customer questions regarding escrow analyses and account issues.

Requirements:

At least 4 years in a customer service call center and 3 years in bankruptcy, loss mitigation, or foreclosure.
Strong analytical, organizational, and project management skills with attention to detail.
Flexibility to work early, late, or weekend hours as needed.

Benefits:

Hourly compensation from $20.43 to $34.28 with optional medical, dental, and vision insurance.
Paid holidays, vacation, sick leave, 401(k) matching, and employee stock purchase plan.
Remote work flexibility, wellness initiatives, tuition reimbursement, and employee recognition programs.

Jobgether

The company provides mortgage servicing support to homeowners, including those navigating bankruptcy proceedings. It fosters a collaborative, customer-focused culture with a strong emphasis on regulatory sensitivity and operational efficiency, offering remote work flexibility and opportunities for career growth.

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